About UHG

Careers at UnitedHealth Group


We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Business Operations


United States

Postal Code:


Approximate Salary:

Not Specified

Position Type:

Full Time

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Fulfillment Implementation Manager - Eden Prairie, MN

UHG - Eden Prairie, Minnesota

Posted: 08/2/2018

Here's the thing about challenges. They provide limitless opportunities for greatness. And what we have in mind for you is definitely big. At UnitedHealth Group, we're changing the future of health care and we have the expertise, advanced technology and global resources to make it happen. As a Senior Business Analyst, you'll work with the brightest minds in the business and find yourself digging deep to find the solutions to help people live healthier lives. You'll be responsible for analyzing, reviewing and forecasting data for operational and business planning to impact the health care system. What could be more satisfying than that? Join us!

The purpose of this position is to help people live their lives to the fullest by facilitating the implementation of projects that  deliver  informational, educational or promotional materials that provide a superior member experience, motivate and engage members, and ensure we bring innovative print, fulfillment and technology solutions in a timely, accurate, effective, and efficient manner.   

The Fulfillment Services  Implementation Manager is responsible for  activities and deliverables, with the internal/external business partners .  The primary focus of this position will be to manage projects accounts and utilize project management methodology for  the implementation of print and fulfillment solutions to ensure quality and customer satisfaction.


Primary Responsibilities:
  • Managing day to day project activity to ensure high customer satisfaction
  • Initiation and management of cost benefit analysis for individual projects
  • Ownership of all phases of the project management life cycle for each project 
  • Acting as primary day to day project contact to ensure high customer satisfaction
  • Reviewing and understanding end to end processes and procedures of print and fulfillment  for assigned business areas
  • Keeping leadership and business stakeholders apprised of potential or actual risks associated with implementations  and provide regular status updates
  • Creation and delivery of status and project updates   
  • Demonstrates a thorough understanding of fulfillment services processes, procedures, and systems used to execute fulfillment requests
  • Monitor project dates and meet individual deliverables while supporting other team members to ensure order quality/accuracy goals are met
  • Drive projects forward utilizing all aspects of the project management life cycle
  • Provide project support by:
    • Daily monitoring projects
    • Testing activities
    • Status updates
    • Gathering requirements
    • Managing risk and changes
    • Track milestones and deliverables
    • Research and resolve quality errors and issue
  • Obtain feedback from business partners   to ensure continuous improvement
  •  Maintain quality by gathering and analyzing data
  • Assist with materials planning, capacity planning, monthly metrics, and overall business forecasting where applicable
  • Create policies and procedure documentation on new tasks or processes
  • Maintain and foster collaborative working relationships with team members, business partners and external vendors
  • Support the overall business goals of Optum by performing additional duties as assigned or requested

Required Qualifications:

  • BA/BS degree is required or equivalent related work experience
  • 3+ years of documented account management experience
  • 3+ years of documented experience as a project manager
  • Experience working on cost benefit analysis and other financials
  • Intermediate knowledge of MS Excel is required
  • Basic level of knowledge of MS Project is preferred
  • Experience coordinating or managing deliverables of third-party vendors
  • Experience interfacing with business decision-makers and system end-users to prioritize and achieve desired outcomes
  • Experiencing interfacing with Director, VP level and above
  • Proven ability to manage own work flow, prioritize and meet deadlines while responding to demands of multiple customers (internal and external)
  • Self-starter with excellent communication, organizational, process planning, decision making and implementation skills
  • Easily navigate through ambiguity
  • Must possess a very high level of attention to detail
  • Independent worker, who can rely on extensive experience and judgment to plan and accomplish goals
  • Must be available to travel occasionally on business
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.



Job Keywords: cost benefits analysis, Eden Prairie, MN, Minnesota, finance, cost saving

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