About UHG

Careers at UnitedHealth Group


We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Business Operations


United States

Postal Code:


Approximate Salary:

Not Specified

Position Type:

Full Time

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Fulfillment Operations Analyst – Eden Prairie, MN

UHG - Eden Prairie, Minnesota

Posted: 08/9/2018

When you're setting the pace for change, it's not only challenging, it's exhilarating. We're building new health care solutions right and left and shaping the system as we go to help millions live healthier lives. That's why we need Business Analysts who can keep up and dig deep. When you join us, you'll drive processes and improvement initiatives that have an impact on healing the health system. Sound like your kind of challenge? Join a Fortune 6, industry leader and find out how you can be a part of something life changing for millions.

Primary Responsibilities:
The purpose of this position is to help people live their lives to the fullest by helping facilitate the delivery of informational, educational or promotional materials that provide a superior member experience, motivate and engage members, and ensure we bring innovative print and fulfillment solutions in a timely, accurate, effective, and efficient manner.   
  • Responsible for ensuring quality and accuracy of data based on business requirements and keeping vendors accountable to deliverables and timelines
  • Input a large quantity of test orders through an online ordering tool, reviewing each of the orders after a digital proof is generated and ensuring accuracy based on original requirements, and incorporate newly approved items
  • Manage a large number of requests simultaneously & remaining organized & focused throughout the project process
  • Maintain and foster collaborative working relationships with team members, internal clients and external vendors
  • Conduct regular, extensive quality checks, ensuring consistency within the data
  • Review and understand project details of business requests
  • Supply vendors with Excel workbook of forms needed to complete programming
  • Hold vendor accountable to quality and production schedule and ensure accuracy
  • Coordinate with global staff to deliver tasks and requests in a timely fashion
  • Receive, review and approve proofs (in conjunction with and/or on behalf of the business owner)
  • Keep leadership and business stakeholders apprised of potential or actual issues and provide regular status updates
  • Troubleshoot failed orders, research and resolve all issues in a timely manner
  • Relay final results of project to all requestors, closing out completed requests in tracking system
  • Organize hundreds of physical copies of letters as they arrive, bundling them & linking them back to the original request & delivering them to original requestors
  • Inventory control of material and logistics as necessary
  • Create procedures and job aids for all tasks or processes
  • Support the overall business goals by performing additional duties as assigned

Required Qualifications:
  • BA / BS degree
  • Advanced knowledge of Microsoft Excel
  • Basic knowledge of Microsoft Outlook, Visio & Word
  • Experience documenting processes & procedures, including workflows
  • Experience interfacing with business decision-makers & system end-users to prioritize and achieve desired outcomes
  • Experience arranging & facilitating meetings & presenting in front of an audience
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.     
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.   
Job Keywords: Fulfillment Operations Analyst, Eden Prairie, MN, Minnesota

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