Kohl’s Department Stores

About Kohl’s Department Stores

 At Kohl’s, our mission is to inspire and empower families to lead fulfilled lives. And there’s no more rewarding job than that. Because it’s not just about selling things. It’s about letting customers know that the things that make their lives better are within their reach. We build great brands, launch new technologies to make shopping easier, contribute our time and dollars to improve the world we live in and dream up ways to empower our customers and Associates to create a life they love.

Kohl’s is proud to be a member of the community. And being a part of a community means we have responsibilities to fulfill. We think it’s important to give time, energy and money through our many Kohl’s Cares programs. We also protect the environment by seeking innovative solutions that encourage long-term stability. Responsibility to our investors, communities and environment — it’s all a part of what makes us Kohl’s.


Job Category:

Sales

Country:

US

Approximate Salary:

Not Specified

Position Type:

Full Time

Full-Time Sales Supervisor - Softlines

Kohl’s Department Stores - Lakewood, Colorado

Posted: 12/10/2018

The Sales Area Supervisor executes merchandising and operational functions on the sales floor and oversees point-of-sale operations.

ACCOUNTABILITIES

CUSTOMER SERVICE

  • Effectively responds to questions and requests from customers

  • Responds to POS back up calls and assists at POS as needed

TRAINING AND SUPERVISION

  • Effectively uses store tools to plan, communicate and share information with associates

  • Assigns tasks and directs workflow to Sales Floor/Operations associates

  • Conducts orientation and trains Sales Floor/Operations associates on sales floor operations and best practices

  • Leads team by example in demonstrating and assisting with department and fitting room merchandise recovery

  • Offers suggestions for improvement to Store Management

OPERATIONS

  • Assists with replenishing merchandise to the sales floor to ensure selling floor is maximized at all times to store merchandise presentation standards

  • Completes price changes, call backs and transfers as directed

  • Ensures merchandise is properly prepped for the sales floor per store best practices, including sorting, hanging and tagging

  • Ensures the sales floor is customer-ready, free of equipment and floor fixtures are spaced correctly

  • Follows store best practices and participates in store programs (i.e. unsellable merchandise).

  • Assists with opening and/or closing store procedures as a store key holder

COMMUNICATION

  • Communicates policies and procedures to sales floor and operations associates

  • Provides feedback to management on sales floor and operations associate work performance as needed

ADDENDUM

SALES AREA SUPERVISOR

  • Oversees daily functions of the point of sale and Cash Office (i.e. register and cash balancing, change orders, supplies, over/short research)

  • Maintains cleanliness and organization of registers

  • Maintains fitting rooms, sales floor and work areas according to best practices

  • Maintains sales floor signing to current pricing strategy

QUALIFICATIONS

REQUIRED

  • Adherence to store policy and procedures is required

  • Regular attendance is required

  • Effective verbal and written communication skills

  • Basic math and reading skills, legible handwriting and attention to detail

  • Ability to work as part of a team and interact effectively with others

PREFERRED

  • Prior experience in sales or other work environment working with the public

  • Prior experience in merchandise receiving, handling and stocking in other retail or warehouse/distribution environment

  • Prior supervisory experience in one of the above environments

SPECIAL REQUIREMENTS

  • Ability to lift 50 pounds on an occasional to frequent basis

  • Ability to spend up to 100% of work time standing or moving about the sales floor. Physical activity includes bending, stopping, lifting, climbing, carrying, walking and/or reaching on a frequent basis

  • Critical features of this job are described within this job description. Job responsibilities may change at any time due to business needs

  • Discuss requests for reasonable accommodation with hiring manager

  • Ability to work early morning (6am)

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