The General Manager has the highest level of authority within the store, and is responsible for the overall management of his/her store. The General Manager (GM) is the foremost decision-maker in regard to every aspect of the store’s operation, i.e., personnel, product procurement, merchandising and customer service. The General Manager position requires strong leadership skills to train, supervise and lead the Sales Associates and Supervisors.
- Achieving the store’s sales budget by consistently evaluating the performance of the various departments within the store and making appropriate adjustments and modifications when necessary based upon his/her analysis of his/her business.
- Controlling expenses by managing his/her store’s payroll and supply budgets.
- Recruiting, interviewing and being involved in the hiring decisions of Sales Associates and Supervisors.
- Using his/her discretion and sound judgment to adjust the corporate merchandising plans, as and when appropriate, based upon his/her familiarity with his/her store’s sales trends, clientele and layout.
- Training store staff to implement Company merchandising guidelines as well as visual standards execution.
- Training store staff on customer service and product knowledge to ensure a consistent customer service level within the store.
- Collaborating with and communicating pertinent information to the staff in regard to daily, event- or season-specific business issues and opportunities.
- Ensuring that the store’s work schedule effectively maximizes sales opportunity based upon his/her store’s customer flow patterns; making adjustments to the schedule as business needs dictate.
- Implementing the Company’s personnel policies and adhering to legal obligations.
- Addressing and resolving employee complaints, grievances and questions as they arise.
- Attending to special needs, requirements or problems of the customers.
- Disciplining subordinates when necessary and properly documenting the corrective action as appropriate.
- Understanding and adhering to requirements of the collective bargaining agreement (when applicable).
- Ensuring a consistent and appropriate level of safety, both in staff behavior and in facilities maintenance.
- Overseeing the execution of Company-wide initiatives and programs.
- Walking the sales floor regularly to manage floor operations.
- Setting goals with his/her staff and conducting regular meetings to review sales targets, and issues affecting the store.
- Communicating with the District Manager and Home Office on a consistent and timely basis.
- Working with the Supervisors to complete annual performance evaluations for all Sales Associates.
- Managing store inventory through the validation of and management of Trailer Check-in (TCI), Direct Store Orders (DSO), Vendor Managed Orders (VMO), and other store-controllable Inventory Control functions.
The Company understands that General Managers may also occasionally perform some of the functions listed below. General Managers, however, are not expected to spend a significant amount of their time each week performing the tasks listed below, except for training or demonstrative purposes. General Managers should strive to delegate the tasks listed below to their Sales Associates and Supervisors.
- stocking shelves
- running the register
- assisting customers
- performing maintenance or cleaning work
- physically unloading trucks
If you need reasonable accommodations to complete the on-line application, please contact the Human Resource Department:
An Equal Opportunity Employer
It is the policy of Bed Bath & Beyond Inc. to recruit, hire, train, promote, transfer and compensate our associates and provide all other conditions of employment including Company sponsored events without regard to race, color, creed, religion, national origin, age, sex, gender identity, genetic information, marital status, lawful alien status, sexual orientation, physical or mental disability, citizenship status, veteran status, employment status or any other basis prohibited by applicable law.