H&R Block

About H&R Block

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Job Category:

Information Technology

Country:

United States

Postal Code:

64101

Approximate Salary:

Not Specified

H&R Block Digital Product Manager – Online & Desktop Software

H&R Block - Kansas City, Missouri

Posted: 10/14/2018

JOB SUMMARY

H&R Block is looking for a talented Product Manager to join the Digital Tax team. This person will be responsible for delivering an outstanding experience for consumers using our H&R Block online and desktop software do-it-yourself (DIY) tax products.
 
As a Product Manager on the Digital team, you will be accountable for:

 

  • Being the heart, mind and voice of the DIY tax preparation consumer.
  • Working with the Lead Product Manager to define product enhancements to tax topics and other product functional areas as assigned.
  • Creating and ensuring delivery of consumer-facing product interaction and implementation requirements to meet specific consumer needs.
  • Ensuring client satisfaction goals are met or exceeded.
  • Establishing and nurturing relationships with consumers, as well as internal product sponsors, stakeholders, and cross-functional team members.
  • Product results that are in alignment with business objectives.
 

ESSENTIAL DUTIES AND RESPONSIBILITIES

 
  • Relentless in the pursuit of creating an outstanding tax preparation experience that delights and amazes out clients.
  • Own overall responsibility for the success of assigned projects.
  • Understand business goals and client research and data to create hypothesis and define requirements for solving client pain points.
  • Take an iterative approach to creating a DIY tax experience that is focused on simplifying complex tax topics for ease of use.
  • Collaborate effectively with designers, researchers, software engineers, QA, customer support, and product management peers to create deliverables to meet product objectives.
  • Have ability to discuss technical issues at a high-level with engineering and understand design implementation and impact.
  • Identify and track key success metrics (ex: usage and fallout by tax topic, Net Promoter Score) against product goals.
  • Other duties as assigned.

 
REQUIREMENTS

 
  • Bachelor’s degree in related area, or the equivalent through a combination of education and work experience. 
  • Three to five years experience in product or account management for web-based applications with products/service. The ideal candidate will have  experience managing consumer-facing products in the software industry. 
  • Passion for solving problems for customers and their tax preparation needs. 
  • Ability to think creatively. 
  • Very detail oriented. 
  • High-energy, “can do” style that thrives in a fast-paced environment. 
  • Ability to work effectively as part of a team. 
  • Demonstrated decision-making, analytical and problem solving abilities. 
  • Effective written and oral presentation and facilitation skills, including the ability to communicate with all levels of internal associates and business partners to influence a wide range of audiences. 
  • Effective in a matrix-management environment. 
  • Proficiency with Microsoft Office and product planning tools.
Preferred Qualifications
  • Tax or financial background
  • Technical background or experience building products and features that rely on one or two-way data communication with 3rd party systems
  • Experience or understanding of financial technologies (fintech)
  • Experience with OCR and intelligent content extraction technologies
     

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