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We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Information Technology


United States

Postal Code:


Approximate Salary:

Not Specified

Position Type:

Full Time

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Tech Support Analyst / IT System Analyst - Sacramento, CA


Posted: 09/2/2018

The Healthcare Revenue Cycle / IT Billing System Analyst is responsible for much of the day-to-day technical support (desktop & software), updates, change management and troubleshooting of Optum360 applications and 3rd party systems that make up our End to End solutions. The system analyst responds to problems and escalations from our service operations departments regarding the quality and performance of our applications. In addition to solving current problems, system analyst develops strategies for improving technologies to proactively avoid future problems or improve technology related performance.


The system analyst will work with other functional teams such as Implementation Services, Support Tier 1 and Tier 2, Development, QE, Product Management, Training, and Subject Matter Experts, to identify problem sources and take corrective actions.  At times the system analyst will partner with client IT departments to solve ongoing issues that have an impact on our services organization.


Primary Responsibilities:

  • You will be the "face of IT support" to our Service Operations team
  • Act as a liaison between Operations System Admin and Optum360 E2E Support team
  • Uphold enterprise policy and guidelines and recommend new/improved guidelines
  • Facilitate daily standup and weekly incident review meetings with service operations
  • Obtain, interpret and analyze operation issues/problems/requirements
  • Understand the solutions being used by operations and their upstream/downstream impact
  • Provide support to service operations on development of application test approaches/plans
  • Translate operation needs into system/technical requirements
  • Be able to perform application walk-throughs from service operation perspective for Optum360 functional teams
  • War Room/Situation Management participation when system down event is occurring
  • Troubleshoot a wide range of issues for both Optum360 implemented solutions as well as 3rd party applications being used by our E2E operation teams.
  • Identify and initiate resolutions to user problems and concerns associated with application
  • Partner with functional teams and interact with service operation teams as well as vendors to find solutions for application issues and problems
  • Responsible for various configuration documents and tools that are used to manage the solutions
  • Submit and manage requests to Partner IT when information/changes are needed
  • Will be in dual support role, IT Desktop support as well as IT Application support
  • Help maintain training room related desktop management
  • Work closely with IT integration services

Required Qualifications: 

  • Bachelor's degree in related field or equivalent experience
  • 3+ years of troubleshooting or client IT support experience
  • MS Office (Including Word, Excel – to include pivot tables, VLookups, Formulas etc., PowerPoint)
  • SQL experience (basic queries)
  • The willingness and ability to work in other offices in the Sacramento, CA area on an infrequent basis

Preferred Qualifications:

  • 3+ years of healthcare revenue cycle billing experience
  • Knowledge of Optum360 Revenue Cycle tools and solutions
  • Able to work in a dynamic environment
  • Able to self-prioritize tasks
  • Able to work independently and as part of a large team
  • Previous experience in a healthcare environment
  • Previous experience in an Agile environment
  • Claim knowledge
  • 837 and 835 formats
  • HL7 preferable
  • Software development -  Programming and scripting languages
  • Knowledge of Citrix or Terminal Services configurations and troubleshooting
  • Familiarity with system / application monitoring tools
  • Reporting Tools
  • Network Topologies
  • Desktop utilities

Optum is a diversified health services and innovation company where data, technology, people and action combine to make great things happen every day. Join us. Learn more about how you can start doing your life's best work.(sm)



Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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