About Humana


Job Category:

Integrated Care & Care Operations - Care Management


United States

Approximate Salary:

Not Specified

Position Type:

Full Time

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Healthcare Support Specialist (administrative) - VA NC

Humana - Work At Home, Virginia

Posted: 09/21/2018


The Healthcare Support Specialist contributes to administration of care management. Provides non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members, performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.


The hours of this role are Mon-Fri, 8am-5pm est

The Healthcare Support Specialists are typically focus on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.


Required Qualifications

  • High School Diploma
  • Advanced skills in Microsoft Word, Excel and Outlook and the ability to easily navigate multiple applications
  • Minimum 1 year of Administration support experience
  • Familiarity with medical terminology
  • Must have accessibility to high speed DSL or Cable modem for a home office (Satellite internet service is NOT allowed for this role); recommended speed is 10Mx1M

Preferred Qualifications

  • Associate's Degree
  • Managed care experience
  • Microsoft Access proficiency

Additional Information

Scheduled Weekly Hours


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