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We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Medical and Clinical Operations



Approximate Salary:

Not Specified

Position Type:

Full Time

HIM Operations Supervisor - Santa Maria, CA

UHG - SANTA MARIA, California

Posted: 12/17/2018

Optum 360 is a dynamic partnership formed by Dignity Health and Optum to combine our unique expertise. As part of the growing family of UnitedHealth Group, we’ll leverage all our resources to bring financial clarity and a full suite of revenue management services to health care providers nationwide.
Primary Responsibilities:
  • Knows, understands, incorporates, and demonstrates the Optum360 and client Mission, Vision, and Values in behaviors, practices, and decisions
  • Provides operational guidance and support to assigned staff under the direction of the HIM Manager, disseminates policy/procedure updates, and supports coverage of other departmental divisions, as required.  Serves as technical advisor and resource to staff and the Manager
  • Responsible for the development of associate work schedules and assignments to ensure cost effective staffing providing optimal work flow needs that meets performance requirements
  • Performs job-specific accountabilities of relief staff (80%+ of work time devoted to  staff support) or other job functions as assigned by the Manager, or as required to meet expectations.  Thorough knowledge of all aspects of HIM services and skills to successfully fill-in any position, fully meeting performance expectations and standards.  Works varying hours and/or on-call schedule, as required
  • In coordination with the Manager may participate in the redesign of HIM processes and systems to improve service, data integrity, and staff productivity/quality to achieve departmental goals and process outcomes
  • Develops effective decision-making, communications and interpersonal relations to ensure a positive image of Optum360 and the client, and to ensure customer satisfaction, supporting and portraying strong customer service philosophies in all encounters
  • Provides timely and professional follow-up to customer complaints and issues
  • Ensures problem resolution and corrective action for long-term solution, coordinating such effort across intra and inter-departmental channels
  • Provides function-specific training, including staff orientation / onboarding and continuing education, in coordination with the Optum360 Training and Quality Assurance Program.  Cross-trains and supports the functions of all centralized patient access functions
  • Maintains work site in full operational order
  • Orders supplies and other materials in compliance with budgetary constraints
  • Maintains a neat, orderly work environment that denotes professionalism and efficiency
  • Develops job aides to assist the staff in performing work assignments
  • Manages assigned staff in order to ensure steady workflow balance and high quality outcomes
  • Effectively directs and facilitates a team to achieve its desired outcome
  • Creates a culture supportive of personnel, fostering individual motivation, teamwork and high levels of performance and accountability, and staff retention 
  • Supports a collaborative, participative management style
  • Fosters teamwork atmosphere between business and clinical stakeholders Responsible for the following activities
  • Schedules and conducts regular individual and team/group meetings for the purposes of disseminating information, performance feedback and development
  • Selection of employees based on potential contributions, departmental culture/needs and personnel policies.  Recommends allocation of resources based on scope of goals and priorities
  • Reviews employees’ work regularly, discusses problem areas and maintains periodic documentation, as needed. Makes recommendations regarding personnel actions and follows-up, as warranted.  Mentors and coaches associates to ensure positive outcomes
  • Completes the work schedule, ensuring adequate and appropriate coverage and performance.  Effectively manages to the department resources to avoid the use of overtime and/or alternative staffing resources, minimizing when possible
***This is an onsite office role located in the Central Coast in CA in Santa Maria, CA.***

Required Qualifications:
  • High School diploma, GED
  • Minimum 4 years of experience working in a hospital HIM/Coding Department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle role
  • Proficient with Microsoft office including Word, Excel, PowerPoint
Preferred Qualifications:
  • Bachelor’s degree
  • Experience with Computer-Assisted Coding (CAC)
  • 1+ years of leadership experience
  • Must be able to independently set and organize own work priorities for self and for the assigned team, and successfully adapt to new priorities as part of a changing environment. Must be able to multi-task and work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles
  • Maintains current knowledge of HIM and/or Coding processes and systems
  • Knowledge of ICD-10 and CPT terminology.  Working knowledge of medical terminology
  • Ability to communicate and work with patients, physicians, associates, Optum360 / client leadership, multiple direct patient care providers and others in order to expedite the HIM and/or Coding process.  Strong communication skills (verbal and written) in dealing with trainees, associates, and internal/external customers
  • Critical thinking, problem solving and decision making skills. Strong quantitative and analytical abilities to process and display data
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords: HIM, Health Information, Management, Santa Maria, CA, California

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