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We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:




Approximate Salary:

Not Specified

Position Type:

Full Time

Home Health Appointment Scheduler--Austin, TX

UHG - Austin, Texas

Posted: 12/7/2018

Opportunities with Homecare Dimensions, part of Optumcare-WellMed. For more than 20 years, Homecare Dimensions has been bringing compassionate and skilled care into the homes of patients throughout Southern Texas. Our focus on combining empathy with quality of care enables us to effectively act as a supportive partner to primary care providers. And that makes our organization a perfect fit to Optum and the UnitedHealth Group family of businesses. Career opportunities with Homecare Dimensions provide you with flexibility, autonomy and incredible support. More importantly, you’ll discover the tools, resources, training and technology that only a leader like Optum can provide. Want to make a bigger difference? Join us and start doing your life’s best work.(sm)
The Home Health Clinical Team Coordinator is responsible for staffing all new referrals, scheduling of patient visits daily, end of day schedules and ensuring all weekend schedules are complete and reviewing schedules daily with field staff.  Assists Clinical Team Manager in maintaining daily contact with field staff, communicating schedule changes to field staff when a change occurs.
Primary Responsibilities:
  • Responsible for scheduling all physician orders, new referrals and schedules appropriate field staff member on a daily basis
  • Faxes or scans patient information to field staff as needed
  • Schedules any changes or corrections per MD orders in EMR
  • Ensures that the new referral is staffed with an RN and any other staff members needed to make sure what was ordered by physician is scheduled correctly
  • Schedules and plots all tasks needed for that patient from beginning to end: supervisory visits, recertification visits, discharge visits, transfers, and post-hospital visits
  • Contacts field staff regarding missing outstanding documentation on a weekly basis
  • Updates schedules frequently to remain in compliance with the current physician order
  • Retrieves lab results from previous day
  • Communicates all new orders and new referrals with contract therapy staff
  • Assists CTM’s with contacting field staff or relaying information in reference to patient care
  • Communicates frequently with management on unassigned patient visits to ensure that all patients are seen within the time frame needed per physician orders
  • Responsible to input transfer tasks once notified patient hospitalized on appropriate field staff member
  • Prepares weekend staff-reviews all patient schedules ensuring field staff is aware of current orders or any changes in their schedules
  • Demonstrates exceptional customer service not only to patients, but to all staff and family members
  • Answering of phones with quality customer service
  • Follows up with CTM’s, case managers, DME dept in reference to new orders, patients information to ensure patient’s needs are addressed
  • Updates patient information into the EMR with changes occurs
  • Runs active census’s weekly-schedules discharges with field staff and appropriate tasks to ensure accurate active census’s is up to date
  • Responsible for processing discharges-updating patients schedule to reflect discharge date and notifying medical records so they can break down patient’s active chart
  • Responsible for scheduling per physician order and ensuring re-authorization department has updated order in order to obtain authorization from physician office
  • Prints out all therapy evaluations from EMR-fills out fax cover sheet with recommendation and faxes to MD office ensuring effective communication with between physician’s office and home health agency
  • Participates with on-call rotation for home health approximately once per month
  • Performs other job tasks / duties as assigned by manager

Required Qualifications:
  • High School Graduate or equivalent
  • Ability to operate computer terminal, printer, fax, and copier machines
  • Medical Terminology knowledge
  • Excellent computer skills and knowledge of word processing software highly desirable
  • Knowledge of general office procedures
Preferred Qualifications:
  • Bilingual (Spanish/English)
Physical Demands:
  • Ability to remain seated for prolonged periods and maintain concentration to task
  • Ability to distinguish impressions of shape and size
Careers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 90,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords:  Scheduler, Scheduling, home health, DME, medical office specialist, Austin, Texas, TX

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