Wells Fargo


West Des Moines, Iowa


United States

Postal Code:


Approximate Salary:

Not Specified

Position Type:

Full Time


415) 820-7800

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Home Preservation Specialist 1

Wells Fargo - West Des Moines, Iowa

Posted: 09/2/2018

Job Description

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Consumer Lending is an industry leader in supporting homeowners and consumers. Our group includes Home Lending, Personal Lending, and Wells Fargo Auto, and the professional services teams that partner with these businesses. Our foundation for success can be summarized in three beliefs: Our product is service. Our value added is financial advice and guidance. Our competitive advantage is our people. We've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed.

Join the #1 Mortgage originator and servicer (Source: Inside Mortgage Finance)

Our Default Servicing team engages, understands and advises consumer real estate customers of available solutions to resolve mortgage delinquencies.

The Home Preservation Specialist 1 serves as the Single Point of Contact to borrowers and/or agencies whose loans are delinquent or at high risk for delinquency. Develops comprehensive knowledge of the loss mitigation processes and procedures to recommend solutions to maintain home ownership, including proprietary modifications, and repayment plans. Reviews the borrower’s financial situation and, if modification options are not possible, discusses liquidation options including short sales, and deed in lieu. Identifies, maintains, tracks and logs requested documentation for loan modification review. Communicates with borrowers and/or agencies of loan modification decision, current status, workout options, timelines, coordination touch points, and borrower obligations through the process.

Duties also include:

  • Interview borrowers to understand their specific situation
  • Identify and request the appropriate documents required for loan modification review
  • Analyze the customer's financial situation and making recommendations on loan modifications/workout options to resolve delinquency
  • Ensure necessary information and complete packages are received in a timely manner
  • Answer inbound inquiries from borrowers regarding the status of the loss mitigation, loan modification, short sale and foreclosure process
  • Identify, maintain, track and log requested documentation for loan modification review
  • Place outbound calls to notify borrowers when additional loan document information is required or to follow up on loan docs
  • Access information on multiple systems to inform borrowers of loan terms, important dates and deadlines
  • Notify customers and ensure their understanding of current status, options, timelines, coordination touch points, customer obligations through the process and the loan modification decision
  • Communicate and coordinate with multiple Servicing departments (both internal and external to WF)
  • Remain as the single point of contact to borrower throughout the loss mitigation, loan modification, and foreclosure process
  • Notify and inform borrowers of changes to established dates/timelines throughout process
  • Work with borrower to set up work out payment plans
  • Work with borrower to set up and follow up on good faith payments
  • Work with borrower to get loan modifications signed and closed
  • Work with borrower to obtain broker information for short sale process
  • Provide information to borrowers on the escalation/complaint procedures/process within WF
  • Effectively work in a team environment in an effort to achieve team/volume goals and provide superior customer service

*** ANTICIPATED START DATE: October 12, 2018***

***6 WEEK PAID TRAINING: M-F (8:00 am - 5:00 pm)
Attendance is mandatory during training period

*** WORK SCHEDULES (after training)***
11:00am - 8:00pm Monday - Friday (Sat/Sun Off)
9:00am - 6:00pm Monday - Friday (Sat/Sun Off)

Required Qualifications

  • 2+ years of experience in one or a combination of the following: mortgage loan origination, loss mitigation, collections, default servicing, customer service, or telesales; or a BS/BA degree or higher; or 2+ years of military experience
Desired Qualifications

  • Intermediate Microsoft Office skills
  • Excellent verbal, written, and interpersonal communication skills
  • Ability to gather, organize, and interpret data
  • Good analytical skills with high attention to detail and accuracy
  • Ability to interact with integrity and a high level of professionalism with all levels of team members and management
  • Strong organizational, multi-tasking, and prioritizing skills
  • Ability to work effectively in structured but flexible, adaptable and changing, call center environment
  • Ability to work effectively in a team environment
  • Data entry experience
  • Customer service experience
  • An AA/AS degree or higher
  • Bilingual speaking, reading, and writing proficiency in Spanish/English
Job Expectations

  • Must be able to attend full duration of required training period
  • This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.

  • All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

    Relevant military experience is considered for veterans and transitioning service men and women.
    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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