Xanterra Travel Collection

Job Category:

Food Service

Country:

United States

Postal Code:

84767

Approximate Salary:

Not Specified

Host - Dining Room

Xanterra Travel Collection - Springdale, Utah

Posted: 08/27/2018

Overview

This position greets and seats restaurant guests, providing information on daily specials and the server who will be waiting on the table.

Responsibilities
  • Provide excellent guest service in an efficient manner.
  • ·To respond immediately and professionally to guest service issues and report the situation to the manager on duty.
  • Accept reservations and implement the designated reservation system.
  • Prepare and utilize seating charts as appropriate.
  • Direct the seating rotation within the facility as appropriate.
  • Complete table checks as needed.
  • Establish and manage “Waiting Lists” as needed, ensuring maximum seating and positive communication with all guests required to wait for a table.
  • Ensure a congenial Dining Room atmosphere.
  • Be knowledgeable of all menus, special services procedures and general guest information.
  • Maintain cleanliness of Dining Room and service areas.
  • Complete side duties within each shift.
  • Handle all guest service issues in an immediate and professional manner.
  • Develop and maintain positive communication and teamwork with all co-workers and supervisors: front and back-of-house.
  • Follow all policy, procedures and service standards.
Qualifications
  • Basic knowledge of Food and Beverage operations preferred.
  • Occasional lifting and balancing of Dining Room service trays.
  • Ability to organize and prioritize under pressure.
  • Ability to effectively communicate with guests, co-workers, and supervisors.
  • Ability to absorb information quickly: Menus, reservation systems, Dining Room floor plan, point-of-sale operation.
  • Must be able to stand for long periods of time, approximately 8 hours.
  • Must be able to walk for long periods of time.
  • Must be able to lift and carry a minimum of 30 pounds.
  • Must be able to bend, stretch, and reach for extended periods of time.

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