Xanterra Travel Collection

Job Category:

Food Service

Country:

United States

Postal Code:

86046

Approximate Salary:

Not Specified

Host (Polar Express Season '18- '19)

Xanterra Travel Collection - Williams, Arizona

Posted: 11/18/2018

Overview

The Polar Express Host is responsible for properly greeting the dining room guests and seating them in an expedient fashion while maintaining a proper seating flow in the seating sections and interacting with guests in a friendly cheerful manner .

Responsibilities
  • Fully understand and support Xanterra Mission Statement and Core Values.      
  • Greet the guests as they approach the podium and make them feel welcome to the dining room.
  • Seat the guest(s) as quickly as possible or if table is not immediately available accurately informing the guest(s) of how long the wait period will be.
  • Keep the seating chart current and seat guests in a proper flow in the sections so as to not over seat any sections.
  • Keep menus clean and presentable and discard any menus that are too worn or tattered.
  • Be knowledgeable with all buffet sections.
  • Report any guest complaints and/or issues immediately to the Service Manager or Unit Manager.  Respond to such in a professional, sincere manner.
  • Complete opening and closing side duties according to dining room standards.
  • Maintain seating log to ensure accurate cover count for the seating period.
  • Assist Buffet servers as needed to clear and set tables.
  • Is knowledgeable and follows Xanterra phone etiquette policy.
  • Other duties as assigned.
Qualifications

Minimum Qualifications:

  • Must be at least 16 years of age or older.

Preferred Qualifications:

  • Previous experience in a guest facing position preferably in the Hospitality Industry.
  • Ability to display and practice being a team player.

Basic Competencies:

  • Verbal comprehension (Understand oral and written communications, follow detailed directions).
  • Communication skills (provide clear instructions/directions)
  • Reasoning skills (problem solving and troubleshooting skills)
  • Basic math skills.

 

Employment Conditions:

  • Work safely to prevent on the job accidents and injuries.
  • Work in inclement restaurant conditions.
  • Work safely to ensure company equipment is secure.
  • Wear protective equipment as required by the job duties.
  • Complete required alcohol awareness and food safety certifications.
  • Work hours may include a nonstandard workweek, overtime, and various shift work as needed.

 

Physical Requirements:

  • While performing the duties of this job, the employee is:
  • Constantly standing, walking, twisting, using eye/hand coordination, manual dexterity, handling, wrist motion, bending/ stooping.
  • Frequently carrying, bending, stooping, lifting, pushing, and pulling items weighing up to 10lbs.
  • Occasionally carrying, bending, stooping, lifting, pushing, and pulling items weighing up to 50lbs.
  • Constantly listening, hearing, seeing, and speaking.
  • Will be required to stand and walk for long periods of time on cement floors and to occasionally walk on uneven surfaces.

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