Xanterra Travel Collection

Job Category:

Food Service


United States

Postal Code:


Approximate Salary:

Not Specified

Host (Polar Express '18- '19 Seasonal)

Xanterra Travel Collection - Williams, Arizona

Posted: 09/7/2018


The Polar Express Host will greet the dining room guests and seat them in an expedient fashion while maintaining a proper seating flow in the seating sections while maintaining exceptional guest service standards.

  • Fully understand and support Xanterra Mission Statement and Core Values.      
  • Greet the guests as they approach the podium and make them feel welcome to the dining room.
  • Seat the guest(s) as quickly as possible or if table is not immediately available accurately informing the guest(s) of how long the wait period will be.
  • Keep the seating chart current and seat guests in a proper flow in the sections so as to not over seat any sections.
  • Keep menus clean and presentable and discard any menus that are too worn or tattered.
  • Be knowledgeable with all buffet sections.
  • Report any guest complaints and/or issues immediately to the Service Manager or Unit Manager.  Respond to such in a professional, sincere manner.
  • Complete opening and closing side duties according to dining room standards.
  • Maintain seating log to ensure accurate cover count for the seating period.
  • Assist Buffet servers as needed to clear and set tables.
  • Is knowledgeable and follows Xanterra phone etiquette policy.
  • Other duties as assigned.
  • Must be at least 16 years of age to meet minimum age requirements.

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