Xanterra Travel Collection

Job Category:

Other

Country:

United States

Postal Code:

86023

Approximate Salary:

Not Specified

Hotel Front Desk Agent - The Grand Hotel Tusayan, AZ

Xanterra Travel Collection - Grand Canyon, Arizona

Posted: 08/27/2018

Overview

 

Guest registration, checkout, collect payment and provide property information to the guests.

 

Responsibilities

 

    • Fully understand and support Xanterra Mission Statement and Core Values.
  • Follow established The Grand Hotels front desk procedures in carrying out assigned duties.
  • Register guests in a prompt, efficient and courteous manner.
  • Handle guest accounts properly including posting of charges, and collection of payment.
  • Maintain strict guest security in controlling keys, issuing keys, and divulging guest information.
  • Knowledgeable of property information (hours of operations, activities, etc.) and provide accurate information of Grand Canyon National Park and surrounding areas to guests inquires.
  • Responsible to receive a guest’s request or complaint; own it and follow up to verify the request or problem has been resolved to the guest’s satisfaction; involve the supervisor as necessary.
  • Work closely with Unit Housekeeping department to keep status of rooms current and up to date.
  • Work with Bell staff to assist guests with requests as needed.
  • Adhere to all XanterraTusayan, LLC lost and found procedures.
  • Maintain bank with accuracy and security; close out at end of shift bank, balance and deposit.
  • Ability to shift priorities and duties as directed by supervisor.
  • Other duties as assigned

 

Qualifications

 

  • Previous public contact work experience.
  • Previous experience as a hotel front desk or reservations agent.
  • Ability to professionally and courteously interact with a broad cross-section of diverse guests.
  • Experience with computers and Windows type software.
  • Ability to properly handle cash and credit cards.
  • Good verbal communication skills.

#CB

  

 

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