UHG

About UHG

Careers at UnitedHealth Group

 

We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM

 

Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com

 

Job Category:

Human Capital

Country:

United Kingdom

Approximate Salary:

Not Specified

Position Type:

Full Time

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HR Customer Service Advisor - Maidenhead, UK

UHG - Maidenhead, United Kingdom

Posted: 10/5/2018

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm)

 

The Customer Service Representative position is responsible for providing excellent customer service and support to our EMEA-based employees and managers.  Your daily work requires knowledge of a breadth of employee questions, as well as phone-based customer interaction to answer and resolve a wide variety of human resources related inquiries and problems.  If you are ready to begin a promising career with a Fortune 6 healthcare leader, we urge you to come and apply your skills.

 

Primary Responsibilities:

  • Provide customer service and support for inbound e-mails and calls relating to employee and manager questions on human resources related topics
  • Quickly and accurately identify and assess customer needs and take the appropriate action steps to satisfy those needs
  • Probe for information to determine if the question can be answered immediately or if it needs to be routed to a different area
  • Document calls and research as appropriate
  • Solve problems systemically, using sound business judgment and follow through
  • Respond to callers in a polite and courteous manger, projecting patience, empathy, caring and sincerity in voice tone and words
  • Establish rapport over the phone quickly, and remain positive
  • Provide consultation to employees and managers regarding where they can obtain the information in the future
  • Calmly and effectively handle challenging callers
  • Outstanding attendance record is critical, along with consistently meeting established productivity, schedule adherence and quality standards
  • Continuously recommend process improvements and future enhancements/best practices for current processes
  • Complete special projects and assignments as required

Required Qualifications:

  • Experience of direct customer service experience, preferably in an inbound call center environment
  • Strong verbal and written communication skills
  • Excellent problem identification and resolution skills
  • Ability to interact and work with all levels of employees
  • Ability to work independently and manage multiple tasks
  • Proficient with MS Office
  • Ability to work a flexible schedule

Preferred Qualifications:

  • BA or BS preferably in Human Resources or Business
  • HR experience
  • Experience with case management systems

Careers at UnitedHealth Group. We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these select few, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you're empowered to be your best. We encourage you to take risks. And we offer a world of rewards and benefits for performance. We believe the most important is the opportunity to do your life's best work.(sm)

 


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

 

 

Job Keywords: Customer Service, HR, Human Resources, Advisor, Maidenhead, UK, United Kingdom

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