Job Purpose: The Human Resources Generalist (HRG) is responsible for aligning business objectives with employees and management. The position serves as a consultant to management regarding background check and drug screening issues, onboarding and assigned human resource operation related issues. The HRG formulates partnerships with regional HR and location management to identify HR related needs and communicates those needs proactively, ensuring they align with FGA’s core values to mitigate risk for the organization.
- Liaison with location management and regional HR, providing guidance with respect to pre-employment record checks, onboarding, contractual requirements, payroll processing, employee benefits, and employee investigations when appropriate or as needed.
- Assist with employee payroll and scheduling input to ensure transmittal with accuracy on a timely manner.
- Responsible for Daily, Weekly and Monthly statistical reporting meeting all deadlines to include EEOC reporting to the client & company. Works with client in appropriate situations like community relation activities.
- Facilitate and maintain pre-employment screening and onboarding training material (i.e. hiring standards, Form I-9/E-verify management, etc.) HRG will help coach on compliance issues and company standards.
- HRG ensures hiring standards align with federal, state, location and/or contractual standards are administered within FGA and legal guidelines. Ensure adjudication is recorded appropriately.
- Responsible for daily review and audit of completed pre-employment screening (HireRight, state MVR/criminal record, etc.), and appeal process adverse action/appeal process is appropriately managed.
- Quality Assurance Checks of monthly new hire, transfer and termination payroll records to ensure compliance with all background check, drug and alcohol and E-Verify requirements. Prepare analysis reports and document as required.
- Work with appropriate personnel in regard to employee relation issues (i.e. conduct effective, thorough and objective investigations, provide written feedback, summary, recommendations, and analysis to management). Provide written investigation report and update system as required.
- SBE/DBE oversight & reporting.
- Communicate with all employees, applicants and management regarding the onboarding and pre-employment process. Be prepared to provide updates and reports as needed.
- Provide coaching, mentoring, and training to managers and employees in all areas of performance management.
- Liaison to employees regarding benefit enrollment and participation. Educate employees on benefit plan costs and administration.
- Research and participate in opportunities to advance knowledge of position requirements; i.e. seminars that will further development within the organization and FirstGroup University.
- Manage special projects (monthly/quarterly/yearly reporting metrics, etc.).
- Maintain confidentiality of records, reports and files that are generated/received which contain sensitive information.
- Assist in the area of labor relations. Participates in grievance meetings and works with the union to ensure positive labor relations. Must have a clear understanding of the Collective Bargaining Agreement.
- Ensure location postings/notices meet federal, state, and contractual requirements.
- Facilitate and maintain employee Family Medical Leave Act (FMLA) administration and tracking.
Describe level of decision making and list examples of common decisions made: Ability to make independent decisions, set priorities and develop goals. Ability to follow general direction, institute necessary work processes to ensure applicable policies and procedures are met and followed in a consistent manner. Must maintain a high level of confidentiality and accountability.
Minimum Education & Certifications Required:
- Associate Degree required (Bachelor’s Degree preferred) or equivalent work experience.
Experience & Skills Required:
- Minimum of 1-3 years prior Human Resources experience.
- Must be able to work with minimal instruction, but willing to accept and take direction.
- Exceptional detail orientation & time management skills.
- Ability to use diplomacy and tact in dealing with the client, peers and management, and external partners.
- Ability to conduct internal investigations and close out investigations appropriately.
- Excellent written and verbal communication skills.
- Desire to provide excellent customer service is a must.
- Ability to listen to employee concerns, and act on those concerns appropriately.
- Prior experience processing or working with background results/EEO/FCRA regulations, preferred.
- Basic working knowledge of Microsoft Office (Word, Excel, & Outlook) products.
- Willingness to be a positive and proactiove team member. Ensuring a team-oriented approach to success.
- Evidence of building solid relationships with superiors and peers.
- Ability to interpret and communicate Federal and State/Local regulations across all levels in the organization and to external networks.
- Ability to interpret and train on corporate pre-employment and hiring requirements.
- Ability to make recommendations surrounding the background check process.
- Ability to assist regional management with HR related topics and investigations.
- Willingness to learn and be coached.
Physical Requirements & Working Conditions (include amount of travel): Incumbent must be able to move about the office and between floors; utilize standard office equipment; access filing system/cabinets; and communicate effectively and efficiently in person or by telephone. Ability to have a flexible work schedule to include weekends and evenings to meet the business requirements.
List any additional measures applicable to this position (Revenue, Headcount, # of buses; Budgets $ etc.): 450 to 500 active employees.