About UHG

Careers at UnitedHealth Group


We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Human Capital



Approximate Salary:

Not Specified

Position Type:

Full Time

Human Resources - HRdirect Service Advisor - Minnetonka, MN

UHG - Minnetonka, Minnesota

Posted: 11/15/2018

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing
your life's best work.

HRdirect Service Advisor
is a great opportunity if you are looking for a career in Human Resources. Working with Human Capital in a Fortune 6 company is a great way to start. Positions in this function are responsible for providing expertise and customer service support to members, customers, and / or providers through use of a multi-channel environment. Inquires may be initiated via phone, chat, and / or web regarding payroll, benefits, Employee Relations, leaves of absence, learning and development, staffing and HR operations.

Advancement opportunities are moderate to high. After mastering the position and performing at above standard levels, the HRdirect Service Advisor could move into supervisory or other analyst / specialist type roles within the organization.

Primary Responsibilities:
  • Efficiently respond to all phone, chat and web case inquiries from employees, providing timely answers, resolving complaints and assisting with all other needs
  • Obtain all necessary information needed on each employee inquiry to ensure future follow-up contact is made as promised and to ensure customer satisfaction
  • Enter all employee inquiry information into the CRM (Client Relationship Management) application when appropriate to ensure every issue is resolved quickly and satisfactorily as promised
  • Work within company guidelines to ensure employee’s personal information is protected and secure
  • Comfortable with emerging technology and Windows applications
  • Strong written and verbal communication, active listening and creative problem solving skills
  • Respond to contacts in a polite and courteous manner, projecting patience, empathy and compassion
  • Recommend process improvements to drive efficiencies, knowledge and consistencies in our procedures
  • Complete special projects and assignments as required

Required Qualifications:
  • High School Diploma / GED or higher
  • 1+ years of Customer Service experience
  • 6+ months of experience with navigating a computer while talking on a phone
  • Available to work an 8-hour shift during our hours of operation 7:00 am to 7:00 pm Monday through Friday
Preferred Qualifications:
  • Bachelor's Degree or higher
  • Background or interest in Human Resources
  • Prior experience with a call center or similar fast-paced environment
  • Experience with Microsoft SharePoint (upload files and share documents) and PeopleSoft (look up information)
Physical Requirements and Work Environment:
  • Extended periods of sitting at a computer and use of hands / fingers across keyboard or mouse
  • Office environment
Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, Military families and Veterans wherever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life’s best work.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: Customer Service Representative, Customer Service, CSR, Sales, Outbound Calls, Optum, UnitedHealth Group, Human Resources

Apply Now