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We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Information Technology



Approximate Salary:

Not Specified

Position Type:

Full Time

IT Director, Chief Information Security Officer- Greensboro, NC

UHG - Greensboro, North Carolina

Posted: 12/12/2018

Individuals in this position will provide leadership to, while being accountable for, the performance of managers and/or senior level professional staff; provide management and administrative expertise of multiple IT functions, as well as general management functions; collaborate with business partners to facilitate the smooth operation of their business environment, understanding the needs and priorities of internal and external stakeholders, and provide sound financial input for overall cost effective approaches.


Major Responsibilities

  • Serves in a directorial capacity, formulating and implementing the application of enterprise and segment IT Security goals, strategies, and priorities including statutory, regulatory and policy requirements
  • Act as the single security location/focal for UnitedHealth Group client engagements
  • Responsible for establishing and maintaining the security processes and plan to ensure information assets, technologies, data and information are protected         
  • Provides across-the-board security expertise to client at senior-level in regards to state-of-the-art Cyber Security innovations, effective solutions to complex security challenges/problems and all issues/incidents/actions related to Information Security
  • Provides analysis of and suggested solutions to complex Cyber Security issues, as well as complex conceptual analysis, building and maintaining of key security and contract metrics
  • Collaborates with business partners, stakeholders, and senior level associates to ensure continuity and communication to client and departmental partners/stakeholders
  • Provides expertise/analysis for the management/implementation of budgets, forecasts, and resource planning strategies in support of the client engagement
  • Provides specific direction/approval for engagement of Business Continuity/Disaster Recovery planning for critical IT Security solutions collaborating within the UHG
  • Enterprise Technology framework and common infrastructure
  • Provides direction and ensures compliance with established and current laws/regulations/security control requirements
  • Provides direction and collaboration with other senior leadership, directors, managers, and stakeholders in the mitigation of risks to the IT Security infrastructure, Client and the company
  • Participate in, lead where needed and provide responses to audit or control framework assessments
  • Act as primary security contact for Client in all third party security reviews/audits/assessments
  • Participates in senior-level cross-function/cross-domain development and implementation discussions to facilitate immediate effectual improvements and remediation
  • Mentors and coaches managers and leaders to provide guidance, mentoring, and expertise, promoting continued integration of technological advances to further enhance capability, security solutions, and cyber defense

Values Based Competencies: Leader


Integrity Value:

  • Model and Ensure Ethically Behavior
  • Comply with Applicable Laws, Regulations, and Policies
  • Demonstrate Integrity
  • Require Integrity and Ethical Behavior from Others

Compassion Value: Deliver Value to Customers

  • Maximize Customer Growth and Retention
  • Optimize the Customer Experience
  • Relationships Value: Lead and Develop People
  • Bring in the Right Talent
  • Develop People
  • Drive Employee Engagement
  • Foster Teamwork and Collaboration
  • Learn and Develop Self
  • Leverage Diversity and Inclusion

Relationships Value: Communicate Effectively

  • Communicate with Impact
  • Influence and Negotiate
  • Listen Actively
  • Present Effectively

Innovation Value: Lead Change and Innovation

  • Demonstrate Emotional Resilience
  • Implement Innovative Solutions
  • Manage Change

Performance Value: Drive Sound, Disciplined Decisions

  • Apply Financial Knowledge
  • Make Decisions to Drive Action
  • Performance Value: Drive High-Quality Execution
  • Communicate Clear Direction
  • Drive Operational Direction
  • Manage Execution

Competencies and Best Practices for High Performers


Self-motivated individual with advanced leadership and organizational skills

  • Directs security advisory groups to ensure all necessary requirements are met and communication to stakeholders is current and concise
  • Serves as a catalyst in driving continuous improvement of IT solutions

Anticipates customers’ needs and proactively ensures the development of solutions to meet those needs

  • Analyzes performance, identifies areas of concern, and formulates action plans
  • Oversees development of innovate design solutions to highly complex developmental issues

Maintains awareness of current assets, technology trends, and governance

  • Ensures competitive innovative solutions are employed in a cost effective manner, including the reuse of technology assets and the alignment of current assets with net assets
  • Provides oversight for emerging industry principles, policies, and standards

Enterprise level Security Operations experience insight

  • Directs initiative and drive to motivate a large group of seasoned engineers
  • Demonstrates organizational and troubleshooting skills at a higher than normal caliber while maintaining operation readiness



  • 10 or more years of professional Information Technology  experience
  • Must be resident of North Carolina, preferably able to work out of our Greensboro, NC office.
  • Bachelor’s Degree in Information Security or Computer Science
  • CISSP and one of the following certifications: CISM, CISA or GSEC Managed Care Program
  • 5 or more years of professional IT Security management experience in a large, enterprise environment
  • 5 or more years of experience leading teams and/or managing workloads for IT Security team members
  • Prior experience leading distributed security teams in a large enterprise  environment
  • Proven planning, problem-solving, budgetary, and forecasting  experience
  • Ability to align identified business needs and priorities into applicable IT solutions and/or strategies
  • Prior experience directing management in the mitigation of identifiable risks
  • Ability to develop training guidelines for issues related to IT cyber security and enterprise security tool management


  • Masters degree
  • Previous CISO experience preferred

Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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