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Careers at UnitedHealth Group


We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Information Technology



Approximate Salary:

Not Specified

Position Type:

Full Time

IT Network Operations Center (NOC) Specialist / Analyst - Schaumburg, IL

UHG - Schaumburg, Illinois

Posted: 12/13/2018

Combine two of the fastest - growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)


This position will be a NOC Specialist/Analyst. Position will require coordination of outage calls, sending communications to multiple business leaders, engaging technical teams, monitoring systems and applications, and other ad-hoc work.


Positions in this function coordinate the processes and activities that focus on restoring service after an incident occurs. Monitors environment health and the facilitation of high severity incidents to improve the state of service availability and continuity. This function also includes those who operate and monitor computer and peripheral equipment. Coordinates the efforts of all functions to complete scheduled jobs in a timely manner. Documents all problems (hardware, application, facility, etc.) and takes corrective action as required. Interfaces with other departments as required.


Primary Responsibilities:

  • Strong desire to jump in and investigate issues, resolve problems, and communicate status
  • Proactively addresses problems and escalates appropriately
  • Monitor Production environments and reacts to failures / outages per SOPs
  • During a major incident, initiate and chair conference calls and drive incident to resolution as quickly as possible
  • Assess criticality of failures / outages as it relates to application and business impact
  • Escalate problems and roadblocks as they occur
  • Provide status updates to IT Leadership and customers on current IT issues and actions being taken
  • Focus on continuous improvement of the incident and problem management process, including inputs from and outputs to other IT Processes
  • Identify and document production issues, raise and respond to tickets, resolve them or escalate issues to IT teams if needed
  • Utilizing tracking software to track and monitor the resolution of issues and / or open tickets

Team Player:

  • Communicate with diverse group of people, including technical and development personnel, senior management, business customers, and vendors with courtesy and in a constructive, professional manner
  • Act as an escalation point for the team for our senior leadership or business partners
  • Ensure responsiveness as first level responder to support requests for technical support primarily through incoming calls, emails, and ticket system
  • Coordinate with technical support teams to resolve or troubleshoot issues
  • Troubleshoot and solve simple to highly complex hardware and software technical issues using logical troubleshooting approach with attention to detail
  • Actively create and update knowledge base articles for internal / external use
  • Work with developers to analyze and identify root cause of application issues for remediation
  • Work closely with management and other team members to meet project objectives and maintain maximum uptime
  • Act as a technical support liaison between our IT teams for high level issues
  • Ability to work as part of a team - candidate will work closely with IT Infrastructure Teams and Development Organization

Documentation Experience:

  • Prepare accurate documentation for communication and RCA
  • Document daily issues for handover call
  • Document timelines in case of major outages
  • Willing to work in a support function for other NOC Analysts who are managing active bridge calls (e.g., call OnCall Support, open incident and / or problem tickets)

Required Qualifications:

  • Undergraduate degree in applicable area of expertise or equivalent experience.
  • 15 + years of progressive IT Network Operations Center (NOC), DataCenter or Command Center experience
  • Willing and able to work any shift, including weekends as needed, and on call rotations
  • Experience in incident management / root cause analysis
  • Experience in system performance monitoring / management
  • Strong analytical and problem solving skills

Preferred Qualifications:

  • Dynatrace and HP Site Scope or other similar application monitoring tools
  • ServiceNOW experience
  • Experience on SolarWind or other similar network monitoring tools
  • Experience in Basic network trouble shooting i.e. ping, trace route, TCP / IP, etc
  • Technology certification in a relevant information technology domain; i.e. CCNA, RHCSA, MCSA, CompTia A+, CompTia Network+, CompTia Security+

Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)



Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


Job Keywords: IT Network, ServiceNOW, DataCenter, technology, IT, Schaumburg, IL, Illinois

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