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We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Information Technology



Approximate Salary:

Not Specified

Position Type:

Full Time

IT Service Coordinator (Java) - Eden Prairie, MN

UHG - Eden Prairie, Minnesota

Posted: 11/19/2018

Optum is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)
You know, there's impact and then there's YOUR impact.
Join us at Optum IT, Serving the Medicare and Retirement Line of Business, and discover a new sense of purpose and pride as you work on applications that help create benefits for millions of people. Optum, part of UnitedHealth Group family of businesses, is bringing technology, data and people together to help shape health care performance across the globe. So bring your solid track record for innovation and accomplishment as an IT Service Coordinator specializing in Java Applications to an organization where the challenges are greater and every day is an opportunity to do more.
Primary Responsibilities:
  • Manage and coordinate production related activities with a team of offshore resources
  • Provide leadership in high priority production issue resolution (Priority 1 and Priority 2 War Rooms)
  • Ownership of application availability, reliability and stability on a 7 by 24 by 365 rotational basis
  • Ensure that the deliveries into the production environment are built with the highest quality
  • Ensure timely resolution of all production issues meeting or exceeding SLA’s
  • Work with business partners to prioritize production issues and requests
  • Assist Service Manager in providing management status reports on daily, weekly and monthly basis
  • Assist Service Manager in scheduling OM and work order tasks including management of customer-driven priorities
  • Ensure that all documentation has been updated and that work product meets UDP / SOX compliance requirements
  • Conduct or facilitate root cause problem analysis on all in-scope incidents and drive corrective action plans
  • Act as a liaison between offshore resources and business/ onsite IT management
  • Coordinate and provide estimates on break/fix, problem-management, and work order activities
  • Identify and implement application performance improvement initiatives
  • Work with Manager/Director  in process improvement initiatives

 Required Qualifications
  • 5+ years of full Software Development Life Cycle experience
  • 4+ years or more of IT experience working with (developing or supporting) distributed applications using Java J2EE and Java Spring Framework
  • 2+ years of web services and web development or support experience
  • 2+ years of PL/SQL experience in Oracle databases
  • At least 1 year of experience mentoring and giving work direction to technical staff, including offshore resources
  • Experience managing RCA (root cause analysis) for high profile production issues
Preferred Qualifications
  • 2+ years of work experience in Optum Technology software development or support
  • 2+ years of work experience with APM tools such as Dynatrace, New Relic, or equivalent
  • 1+ year of IT Healthcare experience
  • Experience with Tivoli Workload Scheduler
  • Experience Managing Product Lifecycle Management (PLM) projects
  • Unix knowledge including scripting
  • Experience in ITIL/industry standard processes

Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)



Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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