About UHG

Careers at UnitedHealth Group


We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Information Technology



Approximate Salary:

Not Specified

Position Type:

Full Time

IT Service Management Analyst - Plymouth, MN

UHG - Eden Prairie, Minnesota

Posted: 11/17/2018

The health solutions marketplace is hungry for new ideas, innovative products and software that drives elevated performance for the business and the customer. Optum, part of the UnitedHealth Group family of businesses, is feeding incredible solutions to that marketplace everyday by bringing out the best in our software engineering teams. We serve customers across the health system. Not only do we have more of them every day, we also have more technology, greater data resources and far broader expertise than any competitor anywhere. We’re out to change the way our businesses and consumers engage with technology. If you’re in, you’ll be challenged like never before. It’s time to join this history making.
Primary Responsibilities:
  • Performs incident management, service restoration, and / or change verification activities
  • Prioritize incidents based on defined ITSM priority definition and guidelines  
  • Help drive risk prevention, awareness, and team accountability, helping identify and raise awareness for incidents that may breach or may have incorrect Severity levels assigned
  • Effectively communicate awareness, issues, alert confirmations and status, to team and other areas
  • Utilize documentation, associated topologies, change activity, monitoring tools, and expertise to monitor and validate overall environment health providing higher - level support for support groups with respect to critical applications health 
  • Perform manual application and portal test to ensure systems are available and functioning
  • Complete 'check - out' of all critical applications to identity possible business impact
  • Utilize HP monitoring tools and any non - HP monitoring tools for troubleshooting and alerting
  • Acknowledge, validate, and correlate monitoring alerts
  • Proactively monitor and trend component / application / product performance and degradation 
  • Identifies solutions to non - standard requests and problems

Required Qualifications:
  • Experience working with Windows 7
  • Experience working with Microsoft Office Suite
  • Experience working with Internet Explorer
  • Experience with monitoring tools such as Dynatrace or Splunk
  • Experience with one of the following: change management, problem management, rapid response or disaster recovery management
  • 2+ years incident Management experience in an operation center
  • General knowledge of server (UNIX, LINUX or Windows), database (SQL, Oracle or DB2), Network (LAN / WAN), and Web (Websphere or IIS)
  • Must be willing to work 1st or 2nd shift (rotations)
Preferred Qualifications:
  • ITIL V3 Foundation Certified
  • Knowledge of ServiceNow (Incident, Change, Problem, CMDB)
  • General knowledge of Load Balancing (F5 or other), Network (Telephony / VOIP)
  • Experience with monitoring tools (ManageEngine OpManager, HP IMC)
  • Experience with Scheduling Tool (Control - M)
  • Experience with batch job processing, batch job scheduling and or troubleshooting
  • Strong communication skills (written and verbal)
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the worlds large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords: IT Service Management, Eden Prairie, Plymouth, Minnesota, MN, incident management, support, ServiceNow


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