We are looking for a highly motivated IVR QA automation engineer thought leader to join our team! You will be a critical member of our scrum teams that are re-architecting, simplifying and consolidating our IVR applications as a part of the broader OMNI Channel program. This role will be responsible for testing custom IVR applications using Cyara. This is a great opportunity to part of a team that is building new applications from the ground up in a very complex and large-scale environment, with leadership opportunities for the right candidate.
The Sr QA automation engineer is responsible for the testing and implementation of speech IVR applications to meet complex business needs
Serve as a subject-matter expert in IVR QA best practices
Collaborate closely with business partners and interface teams to clarify and fulfill requirements from design through acceptance and implementation
Requires excellent written and oral communication skills and the ability to work closely with your teammates in a matrixed organization
Approach work with curiosity and present suggestions for improvements
Troubleshoot defects and assist in resolution
Perform work independently
There is no on-call support requirement, however you will sometimes be required to work off-hours as needed to support implementation windows.
- 3+ years of enterprise-scale IVR application QA experience
- Test Planning, Case Design and Data Management experience
- Understanding of all phases of the Software Development Life Cycle
- Lead role within a scrum team:
Proficiency with automated IVR testing, ideally Cyara
Excellent troubleshooting and analytical skills in a complex, distributed environment
Experience working on large scale projects with complex data integration points
Bachelor’s degree or equivalent experience
- Experience using the Agile software development methodology
- Experience testing IVR applications on a Cisco or Genesys platform
- Experience testing web services (or APIs) with tools such as SoapUI
Location: Plymouth, MN or Raleigh, NC preferred; Hartford, CT, Basking Ridge, NJ or Richardson, TX considered
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