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Careers at UnitedHealth Group

 

We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM

 

Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com

 

Job Category:

Accounting/Finance

Country:

US

Approximate Salary:

Not Specified

Position Type:

Full Time

Lead Collections Representative - Rancho Cordova, CA

UHG - RANCHO CORDOVA, California

Posted: 12/10/2018

Healthcare isn’t just changing. It’s growing more complex every day. ICD - 10 Coding replaces ICD - 9. Affordable Care adds new challenges and financial constraints. Where

does it all lead? Hospitals and Healthcare organizations continue to adapt, and we are vital part of their evolution. And that’s what fueled these exciting new opportunities.

Who are we? Optum360. We’re a dynamic new partnership formed by Dignity Health and Optum to combine our unique expertise. As part of the growing family of UnitedHealth

Group, we’ll leverage our compassion, our talent, our resources and experience to bring financial clarity and a full suite of Revenue Management services to Healthcare

Providers, nationwide. If you’re looking for a better place to use your passion, your ideas and your desire to drive change, this is the place to be. It’s an opportunity to do your life’s best work.


In the role of Collections Supervisor, you will lead a team that is responsible for contacting and

consulting with patients of family members regarding the payment of medical bills.

Your role will include the selection and hiring of new team members, training of your team and insuring that all policies and procedures are being followed correctly. Balancing

both customer and employee needs along with recovering payments is the key to being a successful Supervisor / Manager in this division.


Primary Responsibilities:

  • Team Lead position to support Collections Representatives with daily questions and assist with training

  • Provide regular coaching and training to team members

  • Identify and resolve operational problems using defined processes, expertise and judgment

  • Provide expertise and support for escalated calls and/or situations from both internal and external customers as needed


Required Qualifications:

  • High School Diploma / GED (or higher)

  • 2+ years of Customer Service, Billing or Collections experience

  • Knowledge Patient Revenue Cycle Applications and process flow through registration, charge entry, billing, collections, reimbursement calculation and payment

  • Ability to work with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications. Word (create, edit, save) Excel (create, edit, save, plug in data) Outlook (send, receive, set appointments)  

Preferred Qualifications:

  • Associate's degree or higher

Soft Skills:

  • Prior experience in coaching and supporting employees through building trust and collaboration that results in improved business and employee performance

Careers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This

is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating

the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work

together to make positive change a reality. This is the place to do your life’s best work.SM

 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive

consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or

expression, marital status, genetic information, or any other characteristic protected by law.

 

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

 

Keywords: Medical collections representative, customer service, collections representative, customer service representative, optum360

 

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