Healthcare isn’t just changing. It’s growing more complex every day. ICD - 10 Coding replaces ICD - 9. Affordable Care adds new challenges and financial constraints. Where
does it all lead? Hospitals and Healthcare organizations continue to adapt, and we are vital part of their evolution. And that’s what fueled these exciting new opportunities.
Who are we? Optum360. We’re a dynamic new partnership formed by Dignity Health and Optum to combine our unique expertise. As part of the growing family of UnitedHealth
Group, we’ll leverage our compassion, our talent, our resources and experience to bring financial clarity and a full suite of Revenue Management services to Healthcare
Providers, nationwide. If you’re looking for a better place to use your passion, your ideas and your desire to drive change, this is the place to be. It’s an opportunity to do your life’s best work.
In the role of Collections Supervisor, you will lead a team that is responsible for contacting and
consulting with patients of family members regarding the payment of medical bills.
Your role will include the selection and hiring of new team members, training of your team and insuring that all policies and procedures are being followed correctly. Balancing
both customer and employee needs along with recovering payments is the key to being a successful Supervisor / Manager in this division.
Team Lead position to support Collections Representatives with daily questions and assist with training
Provide regular coaching and training to team members
Identify and resolve operational problems using defined processes, expertise and judgment
Provide expertise and support for escalated calls and/or situations from both internal and external customers as needed
High School Diploma / GED (or higher)
2+ years of Customer Service, Billing or Collections experience
Knowledge Patient Revenue Cycle Applications and process flow through registration, charge entry, billing, collections, reimbursement calculation and payment
Ability to work with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications. Word (create, edit, save) Excel (create, edit, save, plug in data) Outlook (send, receive, set appointments)
- Associate's degree or higher
Prior experience in coaching and supporting employees through building trust and collaboration that results in improved business and employee performance
Careers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This
is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating
the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work
together to make positive change a reality. This is the place to do your life’s best work.SM
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or
expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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