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LG Customer Support Representative
Concentrix 3,209 reviews - Pittsford, NY 14534
The candidate will provide superior customer service and product support to LG customers. The candidate will provide telephone support to answer questions related to LG consumer products. Job Responsibilities:
Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced inquiries in both B2B and B2C scenarios
Acts as a resource in assisting remote users to resolve problems with product support
Ability to translate complex situations into terms easily understood by the customer
Knowledge in home appliances.
Negotiation and decision making skills
The ability to handle high volume of requests with ease, and the ability to address customers’ questions efficiently & accurately
Provide quick response to customer /consumer needs to maximize customer satisfaction, provide alternative model etc. to resolve customer needs quickly.
Issue Return authorizations, follow up and tracking with reverse logistics.
Confirmation- Ensure all orders are released to ensure on time delivery and Customer satisfaction. Ability to support pricing structure where applicable
Delivery Information- Handle request for delivery information and status of delivery.
Work with inventory allocation to release back orders.
Cancellation of Orders - Cancel orders upon request to ensure orders do not ship. Timely processing of cancellation & returns to expedite replacements to customers.
Please send resumes to: Arika.Aerts@Concentrix.com
High School Diploma / GED required
1 year previous Customer Service Experience required
Excellent problem solving skills.
Excellent communication and customer service skills
Detailed oriented. Strong communication skills, both written and verbal.
Strong PC skills in a windows environment.
Customer service oriented behavior – desire to understand customer issue and work politely and professionally to resolve the issue with complete customer satisfaction in mind.
Cognitive ability to navigate through diagnosing customer issue leveraging available systems, tools, and processes to come up with next best step.
Typing skills and familiarity with Microsoft software products required
What We Offer:
A rapidly growing company with significant career growth opportunities
A culture committed to teamwork and continuous improvement
An attractive compensation package including medical, dental; PTO, paid holidays. THE COMPANY: Concentrix is a recognized leader in providing platforms, people and services to support high-value interactions at
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.