About UHG

Careers at UnitedHealth Group


We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Information Technology


United States

Postal Code:


Approximate Salary:

Not Specified

Position Type:

Full Time

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LHI: Lead, Desktop Support - Telecommute within Arizona

UHG - La Crosse, Wisconsin

Posted: 09/5/2018

Lead a team of Desktop Support Technicians who provide general computer support to all internal users as well as external customers and providers.  Provide guidance, training and mentoring to all technicians on the team. Assist Supervisor and Manager in providing day-to-day direction of team activities.


If you are located in Arizona, you will have the flexibility to telecommute* as you take on some tough challenges.


*$1,000 Sign On Bonus for External Candidates, Shift differential pay: 10% after 6:00 PM


Primary Responsibilities:  

  • Respond to requests for technical assistance via phone or electronically (tickets)

  • Educate end-users on how to resolve various hardware and software problems

  • Diagnose and resolve technical hardware and software issues

  • Track and route problems and requests and document resolutions and ensure tickets are picked up by due date

  • Stay current with system information, changes and updates

  • Setup new user hardware/software

  • QA and Maintain hardware inventory of over 1000 desktops and laptop

  • Clone computer using imaging software; QA, create and maintain clone images

  • Update and assist leadership team with the development of work instructions, standard operating procedures, and processes to ensure clear understanding and compliance

  • Escalate incidents to IT Network Administrators, Business Analysts or Developers when appropriate

  • Travel to company locations to assist with facility setup, support or maintenance, as needed


Required Qualifications:

  • Associate’s degree

  • United States Citizenship

  • Ability to obtain favorable adjudication following submission of Department of Defense eQuip Form SF86

  • 2+ years of experience working in a desktop support role or equivalent combination of education, experience and/or applicable military experience will be considered

  • Leadership experience with the ability to coach and lead a team

  • Experience working with a ticketing system, Microsoft Office and Microsoft back office products

  • Ability to work shift hours of 12:00 PM - 9:00 PM AZT

Preferred Qualifications:

  • Previous experience with FOG imaging software 

  • National Career Readiness Certificate

  • Strong written, verbal and interpersonal and communications skills 

  • Ability to take responsibility for assigned tasks and prioritize workload (for self and others) in a fast paced environment

  • Must be able to meet scheduled task requirements within assigned deadlines

  • Excellent customer service and problem solving skills

  • Must also demonstrate commitment to solving user problems

  • Ability to adhere to procedures and maintain accurate detailed records

As a requirement of UnitedHealth Group's contract with the Department of Defense, this position requires U.S. citizenship and proof of favorable adjudication following submission of Department of Defense eQuip Form SF86, (the National Agency Check Legal and Credit or NACLC). Successful completion of the NACLC process is a requirement for continued employment in this role. NACLC processing will be initiated by our TRICARE Security Officer post-offer, and can take 3-6 months for a final decision communication from the Department of Defense. Candidates will be allowed to begin employment with UnitedHealth Group in this role based on an interim clearance, and final results will be communicated as they are received. Failure to obtain final NACLC approval will result in termination from this role.


Careers with LHI. Our focus is simple. We’re innovators in cost-effective health care management. And when you join our team, you’ll be a partner in impacting the lives of our customers, and employees. We’ve joined OptumHealth, part of the UnitedHealth Group family of companies, and our mission is to help the health system work better for everyone. We’re located on the banks of the beautiful Mississippi River in La Crosse, Wis., with a satellite office in Chicago and remote employees throughout the United States. We’re supported by a national network of more than 25,000 medical and dental providers. Simply put, together we work toward a healthier tomorrow for everyone. Our team members are selected for their dedication and mission-driven focus. For you, that means one incredible team and a singular opportunity to do your life’s best work.(sm)


*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.


**PLEASE NOTE** The sign on bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time, or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.



Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.



Job Keywords: Desktop Support, Computer Tech, Arizona, Optum, UHG, Manager, AZ, telecommute, telecommuter, remote, work from home




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