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We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Network Contract Installation



Approximate Salary:

Not Specified

Position Type:

Part Time

LHI Support Coordinator - Part Time - La Crosse, WI

UHG - La Crosse, Wisconsin

Posted: 12/10/2018

At Optum, the mission is clear:  Help people live heathier lives and help make the health system work better for everyone


LHI is one of 4 businesses under OptumServe. OptumServe provides health care services and proven expertise to help federal government agencies modernize the U.S. health system and improve the health and well-being of Americans.

By joining OptumServe you are part of the family of companies that make UnitedHealth Group a leader across most major segments in the U.S. health care system.


LHI was founded in 1999 and acquired by Optum in 2011, LHI specializes in creating and managing health care programs through on-location services, patient-specific in-clinic appointments, telehealth assessments, or any combination based on customer need. LHI's customizable solutions serve the diverse needs of commercial customers, as well as federal and state agencies, including the U.S. Departments of Defense, Veterans Affairs, and Health and Human Services.


There's an energy and excitement here, a shared mission to improve the lives of others as well as our own. Ready for a new path? Start doing your life's best work.

The Support Coordinator will facilitate successful activation, completion and ongoing monitoring of LHI's provider network for medical and dental services. Communicate daily with healthcare professional and various internal departments to maintain a detailed and compliant provider file system for LHI's various contracts. Maintain and audit files for completion of necessary contracting documentation and components, scan and enter data into customized computer systems, and analyze and report on provider compliance information. Ensure LHI's provider network meets or exceeds contract expectations and risk management efforts.

Primary Responsibilities:

  • Receive, review and process provider file update / change requests via verbal, electronic, or written request
  • Process paperless provider file updates
  • Review, verify, and approve submitted provider / facility contracting documents for activation
  • Review of inactivated provider files
  • Support phone queue for incoming internal and external calls
  • Adequately respond to and resolve incoming calls in the appropriate manner
  • Act as point of contact for providers and internal departments who need assistance with Provider Portal issues
  • Complete various provider file update / clean-up / new projects as assigned, manage subscribed reports and participate in Inbox manager rotation as scheduled
  • Assist in maintaining and updating process flows and work instructions
  • Manually assign qualified providers to orders within the contractually allowed mileage radius

Required Qualifications:
  • Associate's Degree (or higher) and 2+ years of experience in administrative, customer service or clerical work, or High School Diploma / GED with 4+ years of experience in administrative, customer service or clerical work
  • Experience with Microsoft Office applications including Word, Excel, and Outlook (ability to create, edit, save and send documents)
  • Flexibility to work during the operating hours of site, 20-30 hours per week
Preferred Qualifications: 
  • Healthcare and / or Medical terminology 
  • Familiarity with contracting documents
  • Experience using database applications and working with electronic files / documents
  • Contracting compliance, records management, quality assurance and / or customer service experience
  • National Career Readiness Certificate
  • Knowledge and / or experience with CPT and CDT coding
Careers with LHI. Our focus is simple. We're innovators in cost-effective health care management. And when you join our team, you'll be a partner in impacting the lives of our customers, and employees. We've joined OptumHealth, part of the UnitedHealth Group family of companies, and our mission is to help the health system work better for everyone. We're located on the banks of the beautiful Mississippi River in La Crosse, Wis., with a satellite office in Chicago and remote employees throughout the United States. We're supported by a national network of more than 25,000 medical and dental providers. Simply put, together we work toward a healthier tomorrow for everyone. Our team members are selected for their dedication and mission-driven focus. For you, that means one incredible team and a singular opportunity to do your life's best work.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group
is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UHG, Optum, administrative, coordinator, support, clerical, secretary, MS, Word, Excel, Outlook

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