UHG

About UHG

Careers at UnitedHealth Group

 

We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM

 

Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com

 

Job Category:

Behavioral

Country:

US

Approximate Salary:

Not Specified

Position Type:

Full Time

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Licensed Behavioral Health Care Advocate - Field - based / Telecommute from Des Moines, IA

UHG - Des Moines, Iowa

Posted: 10/25/2018

You have high standards. So do we. Here at UnitedHealth Group, this includes offering an innovative new standard for care management. It goes beyond counseling services and verified referrals to programs integrated across the entire continuum of care. That means you'll have an opportunity to make an impact on a huge scale - as part of an incredible team culture that's defining the future of behavioral health care.
 
The goal of the Behavioral Health Advocate role is to help individuals live their lives to the fullest by promoting recovery and resiliency via coordination and collaboration with multiple internal and external partners including consumers and their families/caregivers, medical, behavioral health and clinical network teams. Field Care Advocates work with complex and high-risk needs with a goal of engaging the consumer in the treatment process, decreasing their reliance on higher levels of care, helping them to access appropriate community services, and assisting them in improving community tenure.
 
If you are located within the Des Moines area, you will have the flexibility to telecommute* as you take on some tough challenges. This role is 60% field-based and 40% telecommute (working from home) and this is subject to change.
 
Primary Responsibilities:
  • Utilize advanced clinical skills to engage and motivate Consumers via a recovery, health and wellness-oriented approach
    • Assist consumers and their families/caregivers with connections to appropriate psychiatric, medical, and psychosocial referrals and services
    • Identify and remove barriers to procurement, delivery, participation in and success of services
    • Provide supportive follow-up, monitoring and education as indicated, in-person and telephonically
    • Meet with consumers in-person at facilities, provider offices, and in homes as appropriate
  • Partner with designated external providers, programs, entities to address  the needs, gaps in care, and recovery goals of complex and high risk consumers
  • Serve as an Optum behavioral health liaison and subject matter expert; establish and foster positive relationships with medical team, participate in medical-behavioral integration activities and discussions
  • Partner with internal Optum Behavioral Health Services Teams to coordinate a seamless transition for consumers from an inpatient setting to community based services
  • Establish a cooperative relationship with Optum Behavioral Network Services and the Provider community in order to improve access to services and ensure that consumers are served within proper standards of care

Required Qualifications:
  • Independent, licensed Master's degree in Psychology, Social Work, Counseling or Marriage or Family Counseling, or Licensed Ph.D., or an RN with 2 or more years of experience in behavioral health
  • Licenses must be active, unrestricted and independent
  • 2 years’ experience in a related mental health environment working in the local community           
  • Demonstrated ability to use a PC in a Windows environment, including email and Microsoft Office applications
  • Excellent customer service, interpersonal and problem-solving skills
  • Strong team player and team building skills
  • Able to function independently and responsibly with minimal supervision
  • Maintain direct and open communication with all levels of the organization
  • Able to handle sensitive issues with peer, members and providers in a confidential manner
  • Demonstrate initiative in achieving individual, team, and organizational goals and objectives
  • Ability and flexibility to assume responsibilities and tasks in a constantly changing work environment
  • Strong oral and written communication skills — specifically telephone skills
  • Current, unrestricted driver’s license and access to reliable transportation
  • Ability to travel within designated region of Iowa as needed to meet with consumers at facility locations,  providers, etc.
Preferred Qualifications:
  • Medical/Behavioral setting experience (i.e. hospital, managed care organization, or joint medical/behavioral outpatient practice)
  • Dual diagnosis experience with mental health and substance abuse
  • Experience working in an environment that required coordination of benefits and utilization of multiple groups and resources for patients
  • Experience working with low-income populations
  • Experience working with the aged, blind or disabled
  • Clinical training experience
  • Managed care and utilization management experience a plus
 
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
 
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy
 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
 
 
 
Job Keywords: care advocate, social worker, therapist, counselor, mental health, behavioral health, managed care, substance abuse, LP, LCSW, LMFT, LPC, LCPC, RN, registered nurse, Des Moines, IA, Iowa, telecommute

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