H&R Block

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Job Category:

Human Resources


United States

Postal Code:


Approximate Salary:

Not Specified

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Manager, Associate Relations Center

H&R Block - Kansas City, Missouri

Posted: 09/20/2018

Job DescriptionJOB SUMMARY
Manage the operations of the Associate Relations Center including, but not limited to: workforce planning, dashboards, metrics, process improvements, planning and executing pre-season improvement plans, leading a team of seasonal AR Advisors and HR Specialists in partnership with the Lead AR Advisor.
1.         Resource Management

  • Set daily priorities and assign tasks and projects to all team members. 
  • Monitor and provide periodic status updates on each project. 
  • Monitor performance and develop team members to ensure consistent, effective and efficient processes.
  • Prepare and deliver associate quarterly and annual performance reviews, including performance metrics for each performance objective.
  • Following department procedures consult with internal peer group, and business representatives to provide accurate resource allocation for projects.
  • Conduct employment interviews, make hiring decisions, and participate in corrective action and termination discussions and decisions.
2.         Workload/Project Management
  • Estimate project hours and resources required.
  • Manage project workplan and resources.
  • Develop status reports and update senior management with progress as necessary.
  • Write/review documentation and training materials.
3.         Financial/Budget Management
  • Contributes information for developing and operating plan and budget.
  • Develop budgeting process and manage budgets for group of associates.
4.         Other
  • Manage vendor relationships as needed
  • Analyze changes and provide direction where needed.
  • Manage external consulting teams as required.
Bachelor’s degree or the equivalent through a combination of education and related work experience.
Minimum Requirements
  • Significant experience in area of expertise, typically 5+ years.
  • 2+ years people management experience and/or product/program management experience  including budget management.
  • Experience managing multiple projects and priorities
  • Demonstrated organizational, prioritization, decision-making, analytical and problem-solving skills.
  • Effective oral, written and interpersonal communication skills.

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