UHG

About UHG

Careers at UnitedHealth Group

 

We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM

 

Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com

 

Job Category:

Customer Services

Country:

US

Approximate Salary:

Not Specified

Position Type:

Full Time

Manager Customer Service - Wausau, WI

UHG - Wausau, Wisconsin

Posted: 12/17/2018

UnitedHealth Group is a team of more than 260,000 people who are building career success through commitment, compassion and a desire to make a difference. Join us. Learn more about how you can start doing your life's best work.SM

Turn on the news on any night of the week and you're likely to hear about the changes that are sweeping through our health care system. It's dramatic. It's positive. And it's being led by companies like UnitedHealth Group. Now, you can take advantage of some of the best resources and tools in the world to help serve our members. You'll play a leadership role in a high volume, focused and performance driven call center where the goal is always to connect with members and enhance the customer experience. This is no small opportunity.

This role is equally challenging and rewarding. You'll need to stay positive at all times especially in difficult situations. You'll be asked to mentor, challenge and communicate effectively with all different types of people.

Positions in this function are responsible for providing expertise and customer service support to members, customers, and /or providers. Direct phone - based customer interaction to answer and resolve a wide variety of inquiries. *Employees in jobs labeled with SCA must support a government Service Contract Act (SCA) agreement.


Primary Responsibilities:
  • Manage and be accountable for professional employees and / or supervisors.
  • Coordinate and supervise daily / weekly / monthly activities of team members.
  • Set priorities for the team to ensure task completion and performance goals are met.
  • Coordinate work activities with other supervisors, managers, departments, etc.
  • Identify and resolve operational problems using defined processes, expertise and judgment.
  • Provide coaching, feedback and annual performance reviews as well as formal corrective action.
  • Impact of work is most often at the local level.

Requirements:
  • High school diploma / GED.
  • 3+ years of customer service or call center experience, preferably as a supervisor, business manager or workforce manager.
  • 2+ years of leader / supervisor experience within an organization.
  • Proficiency with Windows PC applications and Microsoft Office (Word and Excel) with the ability to edit, create, save and send documents and spreadsheets.

Preferred Qualifications:
  • Undergraduate degree or higher.
  • Knowledge of call center systems such as CMS, IEX, CTI and TCS.
    Understanding of call center performance metrics and measurements.

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.SM


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.


Keywords: manager, customer service.

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