Arby's

About Arby's

 

Country:

United States

Postal Code:

30301

Approximate Salary:

Not Specified

Manager Loyalty Analytics

Arby's - Atlanta, Georgia

Posted: 09/1/2018

PURPOSE OF THE POSITION:
This position is critical to understand performance and develop insights about the Inspire Brands
loyalty program through advanced statistical modeling techniques. Key responsibilities include
analyzing day-to-day and special campaign, reporting the findings to leadership, and continually
improving the available analytical techniques.
KEY RESPONSIBILITIES:
Loyalty program performance analysis
 Analyze sales, product, customer, and industry data to understand ongoing performance
of the base program and campaigns
 Use advanced analytical tools such as SQL, R, python, etc. to select and perform
analysis on available data
 Forecast performance of potential campaigns based on customer and program models
 Inform program design and uncover guest insights based on ongoing analysis
 Synthesize findings into consolidated presentations with recommendations to share with
leadership to shape program direction
Analysis development
 Lead development of salient models such as program and customer models to enable
ongoing analysis of the loyalty program and personalization campaigns
 Monitor and assess latest developments and offerings in the analytics and loyalty space
 Recommend analytics and program updates based on industry trends
EDUCATION QUALIFICATIONS:
Required Minimum: Bachelor's degree in Mathematics, Statistics, Engineering, Physics, or
Quantitative Economics
Preferred: Master's degree
EXPERIENCE QUALIFICATION:
 5+ years of experience with CRM / database marketing and customer analytics (loyalty
and retention); deep experience analyzing the performance of data-driven marketing
programs through advanced analytical techniques
 5+ years of data analysis experience, using SQL, R, python, and / or other advanced
statistical techniques
REQUIRED KNOWLEDGE, SKILLS or ABILITIES:
 Ability to lead cross-functional teams and deliver results
 Ability to translate analysis into concise insights and recommendations for key
stakeholders
 Ability to solve problems through a structured approach using advanced analytical
techniques
 Conscientious about meeting project deadlines
 Excellent oral and written communication skills
 Personal integrity, humility, an appreciation for the power of true teamwork, and a sense
of humor
 Passion for the restaurant industry and desire to train in our restaurants to learn
operations. A strong desire to help shape the future at Inspire Brands
 Self-starter personality who can operate with minimal supervision
 Availability to travel up to 10%

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