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Careers at UnitedHealth Group


We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Business Operations



Approximate Salary:

Not Specified

Position Type:

Full Time

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Manager of Growth Operations and Technology Solutions - Telecommute

UHG - Nashville, Tennessee

Posted: 11/12/2018

The Manager of Growth Operations Technology Solutions will lead the team responsible for implementing enabling technology in support of the C&S business development, sales, market organizations and functional partners.
This manager will have experience in working collaboratively with stakeholders in understanding business needs, evaluating a broad range of technology solutions to meet business needs, and applying proven project management best practices to implement selected solutions. Of critical importance is to approach all business needs with a customer service and user experience mindset. Identifying and implementing the right solution to solve each business need is critical and support of the user community directly determines the success of each implementation. The manager must be prepared to support an ever changing environment which will require us to be nimble in our approach.
In total, C&S employs over six-thousand employees and serves five-million members in 24 states and the District of Columbia. C&S is the largest health benefits company dedicated to the economically disadvantaged, medically underserved and those without employer-funded health care coverage.
This position will report to the Senior Director of Growth Analytics and Technology within the UnitedHealthcare Community and State organization. 

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.  
Primary Responsibilities:
  • Plan, organize, monitor, and oversee complex technology projects using cross functional teams to deliver defined requirements and meet Community & State’s strategic objectives
  • Manage the full project life cycle including requirements gathering, creation of project plans and schedules, obtaining and managing resources, managing budget, and facilitating project execution, deployment and closure
  • Utilize UHG and industry standard project management tools and techniques to effectively manage technology projects
  • Maintain detailed project documentation including meeting minutes, action items, issues lists and risk management plans
  • Provide leadership and effectively communicate project status to all stakeholders
  • Negotiate with project stakeholders to identify resources, resolve issues, and mitigate risks.
  • Coordinate cross-functional meetings with various functional areas to meet overall stakeholder expectations and objectives
  • Provide functional and technical knowledge across multiple business and technical areas
  •  Monitor the creation of all project deliverables to ensure adherence to quality standards including design documents, test plans, training materials, and operations documentation
  • Support end users with issues related to processes, functionality, data integrity and reporting

Required Qualifications:
  • 4+ years of project management and implementation or program management experience
  • 2+ years of experience with Salesforce.com
  • Proficient with MS Office applications and project management tools
  • Experience cultivating an environment of customer focus and satisfaction
  • Experience working with diverse groups and matrix managed environments
  • Experience implementing user processes that drive data quality
Preferred Qualifications:
  • Bachelor's degree or greater in Computer Science, Business Administration, Healthcare Administration or a related field
  • Advanced or higher level of proficiency with one or more database management systems
  • Ability to communicate complex technical issues to non-technical stakeholders to identify and resolve issues
  • Ability to independently develop strategies based on strong analytical skills and business knowledge
  • Ability to analyze and document CRM activities and initiatives
  • At least one full life cycle implementation of a CRM project based structured methodology
  • Strong oral and written communication skills
Careers at UnitedHealthcare Community & State. Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in health care here. We serve the health care needs of low income adults and children with debilitating illnesses such as cardiovascular disease, diabetes, HIV/AIDS and high-risk pregnancy. Our holistic, outcomes-based approach considers social, behavioral, economic, physical and environmental factors. Join us. Work with proactive health care, community and government partners to heal health care and create positive change for those who need it most. This is the place to do your life's best work.SM


*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


Job Keywords:  Operations, Technology, Tech Solutions, Manager, healthcare, Salesforce, process improvement, project management, project manager, UHG, UHC, UnitedHealth, UnitedHealthCare, program management, project implementation, program implementation, telecommute, telecommuter

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