About UHG

Careers at UnitedHealth Group


We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:




Approximate Salary:

Not Specified

Position Type:

Full Time

Market Sales Manager, Medicare and Retirement - San Diego County

UHG - La Mesa, California

Posted: 12/10/2018

Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm)


The purpose of this job is to supervise agents who sell the UnitedHealth Group (UHG) portfolio of products offered to Medicare beneficiaries and individuals age 50+. The Market Manager is responsible for achieving assigned sales/membership growth targets through agents and agencies in his/her territory/territories. Agents are not employees of UHG but rather independent sales agents who contract with UHG to sell this portfolio of products. Agents may sell additional/alternative products that do not compete with this UHG product portfolio (e.g. life insurance, home insurance).


Primary Responsibilities:

  • Continually build and nurture our agent distribution channel, both captive and non-captive

  • Recruit, onboard, train and develop select candidates to ensure a continual pipeline and sufficient base of producing agents to meet assigned sales and retention targets

  • Facilitate a structured on-boarding process, including certification and training curriculums, leveraging corporate processes, tools and systems

  • Engage agents in hands-on training to ensure an accurate understanding of our products, compliance/policy requirements, sales processes, brand and value proposition messages and sales systems

  • Create and deliver sales initiatives and trainings to the agent distribution

  • Lead and develop agents in self-generated business activities to generate leads and reduce dependence on company-generated leads.

  • Be the conduit for agents to ensure they are appropriately set up and supported across their lifecycle. This includes, contracting, licensing/appointment, certification, training, enrollment administration, commission payment, agent servicing, etc.

  • Coach, develop and manage performance

  • Lead business planning with agents for each sales period (i.e., open enrollment and the Medicare lock-in period)

  • Become proficient in the various sales reporting tools to use available data to coach for optimal performance

  • Oversee company-generated activities of agents to ensure leading indicators of success and corresponding sales results

  • Monitor sales results, trends and key performance indicators (KPI's) while influencing agents to achieve their business goals as well as UnitedHealthcare’s

  • Conduct field ride-alongs with new agents to observe sales techniques and ensure alignment with company expectations and compliance with CMS regulations

  • Conduct regular team meetings to review sales results and provide timely information and coaching to drive enrollment and retention

  • Achieve assigned sales and retention targets for the market

  • Identify and develop relationships with individuals and organizations that influence the buying behavior of our target consumer (e.g.; Providers, Business Professionals, Regulators, Faith Based Organizations,  Associations and others)

  • Develop two new 3rd party referral relationships each month

  • Facilitate engagement of agents in executing individual or agency business plans as an indicator of productivity

  • Build and advance our brand and value proposition across the product portfolio

  • Ensure adherence to sales and marketing guidelines associated with Medicare regulations, partner expectations (e.g.; AARP) and company policies and procedures

  • Strong written and verbal skills

Required Qualifications:

  • High School diploma/GED
  • Health and Life insurance license in the state of California
  • 5+ years of insurance sales experience
  • 5+ years of sales management experience
  • Proficiency in Microsoft Office applications including Word, Excel, and Outlook and other technical applications
  • Excellent written and verbal communication skills
  • Must possess a valid driver's license and reliable transportation


Preferred Qualifications:

  • Bachelor's Degree or Higher level of education

  • Medicare experience

  • Knowledge of Lead Management software

  • Bilingual in Spanish

Careers at UnitedHealthcare Medicare & Retirement.  The Boomer generation is the fastest growing market segment in health care. And we are the largest business in the nation dedicated to serving their unique health and well-being needs. Up for the challenge of a lifetime? Join a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of these 9 million customers. You'll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our health care system. Ready? It's time to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


Job Keywords: M&R, Agent Manager, Medicare, Retirement, EDC, ICA, Supervisor, Insurance, San Diego, La Mesa, Chula Vista, CA, California

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