The Mentor Network

About The Mentor Network

The MENTOR Network is a national network of local providers offering quality, community-based services to children, adults, and seniors with intellectual and developmental disabilities, brain and spinal cord injuries, and to youth with emotional and behavioral challenges as well as their families. Serving 30,000 individuals in 36 states, we offer meaningful work, come join our team today!




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Medical Billing Collections Supervisor

The Mentor Network - North Andover, Massachusetts

Posted: 11/11/2018

Medical Billing Collections Supervisor
Primary Location: United States-MA-MANorth Andover

The MENTOR Network



The MENTOR Network is currently seeking an Accounts Receivable Supervisor (Medical Billing/Collections Supervisor) who demonstrates strong leadership skills to join our dynamic Shared Service Center in North Andover, MA.  The Accounts Receivable Supervisor will be responsible for overseeing all aspects of Accounts Receivable, revenue recognition, billing and cash application reporting and reconciliations. 


To perform this job successfully, an individual must be able to satisfactorily perform each essential function listed below. 

  • Work directly with and engage on a weekly basis the Field Operations and Shared Service Center leaders to ensure timely submission and accuracy of data necessary to recognize State/Regional revenues.
  • Ensure that revenue/billing reports are accurate and distributed timely for approval.
  • Supervise daily and monthly revenue activities to ensure that revenues are recorded timely and accurately.
  • Facilitate the identification of issues and solutions by staff related to delays in achieving payment resolution.
  • Supervise daily and monthly collection activities to ensure that company goals are met and to determine cash flow improvement opportunities.
  • Ensure compliance with federal, state and local regulations and statues including with MCO’s and other third party payors.
  • Analyze, interpret and communicate accounts receivable issues to regional Field Operations and Shared Service Center leaders.
  • Work with Field Operations and Shared Service Center leaders on bad debt reserve setting.
  • Maintain accounts receivable processing manual and reference materials.
  • Ensure adherence to all corporate policies and procedures.
  • Maintain appropriate relationships with payer agencies to facilitate timely billing and collections.
  • Recruit, hire, train and supervise Accounts Receivable Coordinators in collaboration with the Accounts Receivable Manager.
  • Ensure compliance with internal controls in all assigned areas and other audit requirements.
  • Perform other related duties and activities as assigned.
  • Direct and supervise assigned staff including performance evaluations, scheduling, orientation, and training.
  • Make decisions on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions.
  • Resolve employee problems within position responsibilities.

Education and Experience: 
  • Bachelors degree in accounting and/or finance. 
  • Two to three years of supervisory experience.
  • Previous experience working in medical billing/collections preferred.
Founded in 1980, The MENTOR Network is a national network of local human services providers with ~30,000 employees serving ~30,000 consumers in 36 states. We offer an array of quality, community-based services to adults and children with intellectual and developmental disabilities, acquired brain injury and other catastrophic injuries and illnesses and to youth with emotional, behavioral and medically complex challenges as well as their families.
Bring your AR experience and dedication to make a positive difference in the mission-driven work we do every day.
Our organization is driven by the power or relationships. As an organization of people serving people, positive and productive relationships are vital to the work we do.

Come join our team of dedicated and caring professionals. Apply Today!



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