About UHG

Careers at UnitedHealth Group


We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Customer Services



Approximate Salary:

Not Specified

Position Type:

Full Time

Member Advocate - Iselin, NJ

UHG - Iselin, New Jersey

Posted: 12/13/2018

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

This is a full - time designated MLTSS Member Representative responsible for internal representation of the interests of MLTSS Members including but not limited to input into planning and delivery of long term services and supports, participation in QM / QI activities, assistance with program monitoring and evaluation, and provision of education to enrollees, families, and providers on issues related to the MLTSS program. The MLTSS Member Representative shall assist MLTSS Members in navigating the Contractor’s system. This shall include, but not be limited to, helping MLTSS Members understand and use the Contractor’s system, being a resource for MLTSS Members, providing information, making referrals to appropriate Contractor staff Members, and facilitating resolution of any issues. The MLTSS Member Representative shall make recommendations to the Contractor on any changes needed to improve the Contractor’s system for MLTSS Members, and participate as an ex officio Member of the Contractor’s Consumer Advisory Committee.

Positions in this function are responsible for providing expertise, advocacy and comprehensive service support to members and their families. Direct phone - based and email consumer interaction to address complex member needs and provide recommendations on services that may help close gaps in care for the member and / or the member's family. This could include addressing complex questions, and effectively referring care for medical, dental, flex, pharmacy benefits, eligibility and claims, financial spending accounts and correspondence. (This function does NOT include positions related to Advocate4Me. Advocate4Me positions are part of the Advocate4Me job function.)

Primary Responsibilities:
  • Extensive work experience, possibly in multiple functions
  • Work does not usually require established procedures
  • Works independently
  • Mentors others
  • Acts as a resource for others
  • Applies knowledge / skills to complex activities
  • Demonstrates a depth and breadth of knowledge / skills in own area and is often able to apply these outside of own function
  • Often acts as a technical resource to others in own function
  • Anticipates customer needs and proactively identifies solutions
  • Solves complex problems on own; proactively identifies new solutions to problems
  • Plans, prioritizes, organizes and completes work to meet established objectives
  • Acts as a facilitator to resolve conflicts on team
  • Key team member on project teams spanning more than own function

Required Qualifications:
  • High School Diploma / GED or higher
  • 1+ years of customer service experience, analyzing and solving customer problems
Preferred Qualifications:
  • Bachelor’s Degree or higher
  • 1+ years of experience educating professionals and non - professionals in a classroom or one - to - one setting
  • 1+ years of experience organizing and facilitating Consumer Advisory Committee meetings
Careers at UnitedHealthcare Community & State. Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in health care here. We serve the health care needs of low income adults and children with debilitating illnesses such as cardiovascular disease, diabetes, HIV / AIDS and high - risk pregnancy. Our holistic, outcomes - based approach considers social, behavioral, economic, physical and environmental factors. Join us. Work with proactive health care, community and government partners to heal health care and create positive change for those who need it most. This is the place to do your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Keywords: UHG, UHC, customer service, member education, conflict resolution, member advocate, consumer advisory committee

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