Giant Eagle Supermarkets

About Giant Eagle Supermarkets

 

Job Category:

Human Resources

Country:

United States

Postal Code:

15122

Approximate Salary:

Not Specified

Position Type:

Full Time

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MyHRConnection Manager

Giant Eagle Supermarkets - Pittsburgh, Pennsylvania

Posted: 12/9/2018

About Us

Giant Eagle Inc., ranked 36 on Forbes magazine's largest private corporations list, is one of the nation's largest food retailers and distributors with approximately \\$9.5 billion in annual sales. Founded in 1931, Giant Eagle, Inc. has grown to be the number one supermarket retailer in the region with more than 420 stores throughout western Pennsylvania, north central Ohio, northern West Virginia, Maryland and Indiana.

Giant Eagle was previously named America's Second Harvest Regional Retailer of the Year for its support of local food banks, and also actively supports numerous community events, the United Way, Children's Hospital, Race For The Cure and other non-profit organizations. The company also has created education initiatives such as Apples For The Students, which has provided millions of dollars in computer equipment, software and other classroom learning tools for local schools and the Be A Smart Shopper school nutrition program. Further information can be found at GiantEagle.com.

Position Summary

Manage MyHRConnection and all HR central administration responsibilities that support our Giant Eagle team members with any Human Resources problems or questions.

Job Responsibilities

  • Oversee daily operations of the call center and determine the operational strategies by conducting needs assessments, capacity planning,; defining user requirements working with all the functional areas of HR; establishing technical specifications, training materials, productivity, and customer-service standards
  • Accomplish HR objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; enforcing policies and procedures.
  • Maintain call center systems by developing customer interaction standards and maintaining the voice response systems and call tree
  • Prepare call center performance reports by collecting, analyzing, and summarizing data and trends.
  • Maintain professional and technical knowledge by tracking emerging trends in call center operations management; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
  • Make recommendations to management of methods to increase productivity and improve customer service levels
  • Manage, prioritize and delegate all central administration tasks including but not limited to I-9 audits, scanning/archivie personnel documentation, processing HR transactions, etc.
  • Meet call center financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

Education and Training Required

  • Bachelors Degree

Experience Required

  • 3 to 5 years

Experience Desired

  • Experience working and managing a call center environment

Competencies Required

  • Adaptability
  • Customer Focused
  • Gets Things Done
  • Interpersonal Skills
  • Problem Solving
  • Respect for Self and Others
  • Analytical
  • Computer Skills
  • Conflict Resolution
  • Creative
  • Innovation Management
  • Mentoring
  • Presentation & Verbal Communic

Work Environment

  • Normal office environment

Physical requirements

Equipment Used

  • Calculator
  • Computer
  • Copier
  • Fax Machine
  • Printer
  • Telephone

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