Humana

About Humana

 

Job Category:

Consumer Service Operations - Provider Network Operations

Country:

United States

Postal Code:

40201

Approximate Salary:

Not Specified

Position Type:

Full time

Network Verification Specialist

Humana - Louisville, Kentucky

Posted: 08/3/2018

Description

The Provider Data Management & Contract Load Coordinator 3 is responsible for administering the installation of assigned provider accounts. The Provider Data Management & Contract Load Coordinator 3 performs advanced administrative/operational/customer support duties that require independent initiative and judgment. May apply intermediate mathematical skills.

Responsibilities

The Provider Data Management & Contract Load Coordinator 3 performs set-up, database loading, and preparation of administrative documents and materials. Provides support to provider accounts by responding to inquiries, and resolving issues of concern. Decisions are typically focus on methods, tactics and processes for completing administrative tasks/projects. Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge.

               

Required Qualifications

  • High School Diploma
  • 2+ years of customer service experience
  • Computer experience including data entry, Microsoft Excel and Word
  • Ability to handle high volume of calls and customer contacts in a polite and professional manner
  • Above average written and verbal skills including organizational abilitie 
  • Capacity to maintain confidentiality

Preferred Qualifications

  • Associate or Bachelor's Degree
  • Previous inbound call center or related customer service experience

Additional Information

Scheduled Weekly Hours

40

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