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We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Information Technology



Approximate Salary:

Not Specified

Position Type:

Full Time

NextGen EHR / EPM Implementation Specialist - Irvine, CA

UHG - Irvine, California

Posted: 11/17/2018

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)


The NextGen Implementation Specialist is responsible for implementation, configuration, training, and re-engineering of practice operations to support the successful adoption of an electronic practice management and electronic medical records software. In partnership with team members and in line with the project plan, the EMR Implementation Specialist will interact directly with the physicians and physicians’ office staff to design, configure, test, train, implement and support the use of the EHR software.


Primary Responsibilities:

  • Participate as a key member of the core implementation team charged with successfully implementing and supporting an EMR system by becoming a Next Gen Certified Professional and subject matter expert in the functionality of the electronic medical records and electronic practice management systems
  • Serve as main point of contact and application subject matter expert for the Physician offices during the implementation process and post implementation process; on site go-live support and post implementation phase, including optimization
  • Analyze and document the requirements of a physician’s office and clinical workflow as they pertain to the implementation of electronic practice management and electronic medical records software
  • Prepare recommendation sand/or alternatives that address existing and potential areas of improvements in physician office operations
  • Redesign existing workflows to leverage the NextGen application and document, review and train future state workflows
  • Design and configure the electronic practice management and electronic medical records software in the most efficient manner to support the physicians’ office requirements and future state workflows
  • Create, utilize and implement customized training curriculum to train and instruct the physician’s office staff on the use the features of the electronic practice management and electronic medical records software effectively
  • Document implementation decisions and configuration approach
  • Directly and remotely support the physicians and physician office staff in the use of the software
  • Participate in the planning, design, development and deployment of new application modules and enhancements to existing applications
  • Perform in-depth tests, including unit and integration testing
  • Utilize the call tracking software provided to adequately document issues
  • Correctly status and prioritize issues
  • Resolve issues directly and remotely utilizing training and provided documentation
  • Follow established escalation and notification procedures
  • Provide regular status updates to Project Manager for all assigned tasks

Required Qualifications:

  • 2+ years of professional experience working in a healthcare environment
  • 2+ years of professional experience working in a NextGen EPM or EHR implementation role
  • 2+ years of professional experience with electronic physician’s office billing systems
  • 2+ years of professional experience creating training plans and providing training for adult learners
  • 2+ year of professional experience working in an EPM / EHR troubleshooting role
  • Experience supporting and implementing NextGen EHR
  • Experience with issue resolution and / or issue tracking software
  • NextGen subject matter expertise supporting successful go-lives, implementation, and maintenance of NextGen programs

Preferred Qualifications:

  • Bachelor’s Degree
  • Previous UnitedHealth Group or subsidiary work experience
  • Bachelor's degree in healthcare administration, information systems or area of expertise
  • Strong documentation skills with the ability to document physician practice workflow and recommend changes
  • MS Office skills that include, Word, Excel, Outlook, Power Point and Project
  • Maintain a current, valid California Driver’s License and maintain reliable transportation
  • NextGen certification - NCP

What's the first thing that happens when one of the most successful physician groups in Orange County comes together with a global leader in health care? Opportunity. With Monarch HealthCare joining OptumCare and the UnitedHealth Group family of companies, people like you will find increasing levels of challenge, impact and professional success. With a vibrant network of hospitals and urgent care centers, we're changing health care for the better by improving access to affordable, high quality care, and working together to improve the patient experience. That takes passion, commitment, intense focus and the ability to contribute effectively in a highly collaborative team environment. Are you with us? Learn more about this exciting opportunity to do your life's best work.(sm)


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.



Job Keywords: NextGen, EHR, EPM, EMR, Implementation Specialist, Irvine, CA, California

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