About UHG

Careers at UnitedHealth Group


We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Information Technology


United States

Postal Code:


Approximate Salary:

Not Specified

Position Type:

Full Time

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NOC Specialist/Batch Processing - San Juan, PR

UHG - San Juan, Puerto Rico

Posted: 09/30/2018

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm)


This position is full-time (40 hours/week) Monday - Sunday. Employees are required to have flexibility to work any of our 8 hour shift schedules in this 24x7x365 technical support environment. Shift assignments rotate on a quarterly basis.


As an NOC Specialist/Batch Processing, you will be responsible for performing first level technical support to clients and escalating issues based on established escalation procedures. You will perform multiple assignments in a fast paced environment. You will provide guidance, information and assistance to internal and external customers, while developing supportive relationships to achieve other objectives outside and within your team. You will be responsible for understanding / anticipating customer needs and proactively acting to achieve customer satisfaction while complying with established IT Service Level Agreements (SLAs).


Primary Responsibilities:

  • Receive incoming customer issues/requests from Help Desk and/or Call Center in order to provide first level technical support
  • Register all issues on the trouble-ticketing systems and keep track of all escalated issues
  • Monitor the network, physical facilities and any other critical device in the Data Center or in the cloud, for stability and performance in order to maintain 7x24x365 operations. Shift assignments may rotate quarterly
  • Resolve service impacts as they occur
  • Verification of all batch processes; document and escalate any failed process in the production environment
  • Work trouble tickets effectively and efficiently with Infrastructure, DBA, Security and Development Teams
  • Work with the different carriers and other external service providers to facilitate resolving service issues in accordance with established processes and procedures
  • Document problem descriptions and detailed problem diagnosis with accuracy and compliance with established practices. Review and where necessary update the tracking of problems in trouble-ticketing system
  • Execution and monitoring of schedule/on-requests backups / restores
  • Participate in the transfer of information from one shift to the next

Required Qualifications:
  • Bachelor Degree or equivalent professional IT experience
  • 2+ years of technical troubleshooting experience in a fast paced, corporate environment
  • 2+ years of workload automation tool use and management, preferably Control-M
  • 1+ years of experience with Azure and/or AWS Cloud Solutions
  • 2+ years of experience with any IT Service Management (ITSM) solution
  • Professional proficiency in both English and Spanish, both verbal and written
  • Ability to prioritize multiple responsibilities in a fast paced environment
  • Proficiency in use of PC’s and Microsoft Office applications
  • Ability to work any 8 hour shift during our 24x7x365 operating hours (first, second or third shift)
Preferred Qualifications:
  • Experience with managing Azure Cloud IaaS, PaaS, or SaaS solutions
  • Experience with ServiceNow ITSM
  • Strong teamwork and customer service skills
  • Basic database troubleshooting skills
  • Basic understanding of the TCP/IP protocol
  • Basic MS Windows Server administration skills
  • Knowledge and understanding of different operating systems: Windows / Linux
  • Strong problem-solving skills
  • Ability to multi-task in a fast paced environment
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords: NOC, technical support, IT support, operations support, help desk, troubleshoot, ServiceNow, 24x7, San Juan, PR, Puerto Rico

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