Concentrix

About Concentrix

Concentrix brings collaboration, strategy and execution together to solve problems and improve your business outcomes across all facets of the enterprise. We are a global provider of business services.
Job Category:

Other

Country:

United States

Postal Code:

48088

Approximate Salary:

Not Specified

Position Type:

Full Time

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OnStar Provisioning Advisor, Warren (5/30)

Concentrix - Warren, Michigan

Posted: 09/5/2018

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Job Description


OnStar Provisioning Advisor, Warren (5/30) - (CNX00053730)

Description

Customer Service Advisor (OnStar)

Are you looking for a full time stable career? Do you thrive helping others? Do you have what it takes to grow as a professional?

At Concentrix we choose to promote from within, with 95% of our leadership team starting their career as an Inbound Advisor. We are proud to be able to offer stable, career enriched opportunities.

As a Customer Service Advisor supporting the OnStar account you will be responsible for helping people every day with every call. You will be in charge of handling a variety of inbound calls; assisting customers with navigation support, road side assistance, emergency calls, education & selling of products and concierge services. OnStar consists of many departments offering room for advancement and an extra earning potential of up to $6000 in monthly incentives.

You will participate in an interactive paid training; in which you will learn everything you need to know. You will join a fabulous team, a great work environment, a beautiful site and a management team who truly cares. We are proud that our new hires go through comprehensive training and are fully prepared to handle all that comes to them in a day.

Responsibilities:

·         Greet customers in a courteous, friendly, and professional manner

·         Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

·         Maintain basic knowledge of client products and/or services

·         Participate in activities designed to improve customer satisfaction and business performance

 

What we are looking for:

·         High school diploma (or equivalent)

·         Basic computer proficiency (including knowledge of windows-based applications)

·         The ability to multi task

·         1 year Customer service and/or sales experience

·         The drive to succeed

·         Demonstrated empathy and the ability to speak to people of all demographics

·         Weekend availability

  

What we offer:

·         Lucrative monthly incentive programs allow you to earn more on top of your regular earnings. Early this year our top Advisor earned an extra $6000 in monthly incentives!

·         Career advancement

·         Competitive salary

·         Interactive training and supportive environment

·         Medical, Vision, Dental Benefits, Life Insurance and Pension Plan

·         Free Parking and Transit accessible

·         Full-time opportunities and Part-time opportunities

·         Group discounts and perks ranging from electronics to travel

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

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