Wells Fargo

Job Category:



Chandler, New York


United States

Approximate Salary:

Not Specified

Position Type:

Full Time


415) 820-7800

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Operational Risk Consultant 4 - EIS Wholesale-WIM-INTL Reverse Audit

Wells Fargo - Chandler, New York

Posted: 07/11/2018

Job Description

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Corporate Risk helps all Wells Fargo businesses identify and manage risk. We focus on three key risk areas: credit risk, operational risk and market risk. We help our management and Board of Directors identify and monitor risks that may affect multiple lines of business, and take appropriate action when business activities exceed the risk tolerance of the company.

You’ve got the passion. You’ve got the skills. Are you looking for the next opportunity to learn and grow? At Wells Fargo, we offer a supportive environment where team members can cultivate their careers and make a difference within our company and the communities we serve.

Since 1852, customers have trusted that Wells Fargo would keep their assets secure from theft and always available. Today, maintaining customer trust remains our underlying operating principle. Enterprise Information Security’s (EIS) vision is to provide Wells Fargo world leading cyber security risk management. Through a framework that addresses policy, process, operations, people, and technology, EIS protects Wells Fargo’s infrastructure, corporate data, and customer assets, and ensures alignment with applicable regulations and laws. EIS is part of Wells Fargo's Corporate Risk organization and is led by the Chief Information Security Officer.

The ORC4 position manages EIS’s Wholesale-Wealth Investment Management – International (WIM-INTL) Reverse Audit Program. The Reverse Audit Program provides a consistent framework across Lines of Business (LOBs) and International Regions for managing third party (customer, service provider, affiliate or alliance party with Wells Fargo) inquiries related to Wells Fargo's Enterprise Information Security (EIS) Program, controls, and processes.


  • ­Manage the Wholesale-WIM-INTL Reverse Audit Program to provide a consistent framework for responding to reverse audits across Lines of Business (LOBs) and International Regions
  • Provide governance and oversight to ensure LOBs are following the appropriate process and procedures for managing reverse audit requests
  • Provide assistance on complex reverse audits across many diverse Lines of Business and provide risk management expertise and consulting
  • Support customer consultations with subject matter experts to discuss Wells Fargo’s security environment and processes, as appropriate
  • Serve as the key liaison between EIS Wholesale-WIM-INTL Reverse Audit team and Wholesale LOB Representatives
  • Partner with the EIS Reverse Audit Program to develop, pilot, and rollout changes and/or new components to the program and tools
  • Enhance repository for standard Q & A and implement a process to leverage responses across LOBs
  • Develop and provide training to LOB delegates on the Reverse Audit policy, tools, and process
  • Manage and oversee Service Level Agreements (SLAs) for standard and complex requests
  • Identify risk issues associated with Reverse Audits and evaluate the adequacy and effectiveness of procedures, processes, and internal controls
  • Collaborate with LOBs and EIS to look for opportunities to streamline Reverse Audit processes/procedures
  • Manage the Wholesale-WIM-INTL Reverse Audit SharePoint site to provide additional resources for the Program (communications, contacts, process/procedures, etc.)

Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through our many locations, ATMs, the internet (wellsfargo.com) and mobile banking. To learn more, Wells Fargo perspectives are also available at Wells Fargo Blogs and Wells Fargo Stories.

Required Qualifications

  • 6+ years of experience in compliance, operational risk management (includes audit, legal, credit risk, market risk, or the management of a process or business with accountability for compliance or operational risk), or a combination of both; or 6+ years of IT systems security, business process management or financial services industry experience, of which 3+ years must include direct experience in compliance, operational risk management, or a combination of both
  • 2+ years of information security experience
  • 1+ year of risk and regulatory compliance experience
Desired Qualifications

  • Advanced Microsoft Office skills
  • Excellent verbal, written, and interpersonal communication skills
  • Strong analytical skills with high attention to detail and accuracy
  • Ability to interact with all levels of an organization
  • Ability to influence and build relationships with LOB stakeholders, technology CIO leadership, external service providers, and architecture teams
  • Ability to assess issues, make quick decisions, implement solutions, and influence change
  • Meeting facilitation experience in leading discussions that result in consensus and commitment
  • Strong analytical skills and ability to build business cases
  • Security exposure including: issues, risks and solutions; preferably within Wells Fargo's Wealth and Investment Management (WIM) line of business
  • Knowledge and understanding of Payment Card Industry (PCI) controls
  • Information Security Frameworks and standards (FFIEC, NIST, ISO) experience
  • Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), Certified Information Systems Auditor (CISA), or Certified in Risk and Information Systems Control (CRISC)

  • All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

    Relevant military experience is considered for veterans and transitioning service men and women.
    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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