Wells Fargo

Job Category:



Des Moines, Iowa



Approximate Salary:

Not Specified

Position Type:

Full Time


415) 820-7800

Operational Risk Manager 4 - WFCO / Front Line Monitoring

Wells Fargo - Des Moines, Iowa

Posted: 12/7/2018

Job Description

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wholesale Banking provides financial solutions to businesses across the United States and globally, with annual sales generally in excess of $5 million. Our 10 major business lines include Business Banking, Middle Market Banking, Government and Institutional Banking, Corporate Banking, Commercial Real Estate, Financial Institutions Group, Wells Fargo Commercial Capital, Wells Fargo Insurance, Wells Fargo Securities, and Principal Investments. We also have groups in credit risk, group risk, finance, marketing, human relations, and the Wholesale Chief Operating Office that support our businesses.

The Wholesale Financial Crimes Operations (WFCO) team is responsible for the coordination, oversight and ultimate execution of Wholesale Banking’s commitments to key internal and external stakeholders as it relates to the management of financial crimes risk with the Wholesale Bank. In addition to having responsibility for Wholesale Banking’s execution of the Bank Secrecy Act/Anti-Money Laundering (BSA/AML) program, WFCRC is also responsible for the remediation of the OCC BSA/AML Consent Order. This team will partner with line of business (“LOB”), operations, risk and compliance team members, Wholesale Control Executive Office, Enterprise Financial Crimes Risk Management, Wells Fargo Audit Services, and Testing & Validation to advocate and ensure alignment in scope, purpose, expectations and execution of the Wholesale Financial Crimes Program. The team will achieve this through a focus on strong communication, strategic planning, thoughtful and meaningful tracking/reporting, and timely escalation and change management.

The newly created Wholesale Financial Crimes Front Line Monitoring team within Wholesale Financial Crimes Operations is seeking a dynamic leader. This organization will provide operations support for the completion of front line monitoring processes. Specifically, this leader will manage the newly formed Front Line Monitoring team for Wholesale Banking. The team will interact with the front line team members, relationship managers and/or line of business (LOB) Financial Crimes teams to ensure accurate, timely and successful completion of front line monitoring processes. The team is geographically disbursed and this leader will be responsible for managing multiple work sites. This Operational Risk Manager 4 (ORM4) leader will interact with LOBs, independent risk management, and audit.

Individual Responsibilities

  • Develop, advance, manage and maintain the Front Line Monitoring program for WFCO. This program includes metrics and reporting, ad-hoc analysis, governance, policies and procedures development and maintenance, supervisory reviews, audit responses, and other duties as assigned
  • Assist in the development of a centralized Front Line Monitoring operations in select hub cities
  • Lead and motivate select WFCO and line of business teams performing Periodic Review related tasks
  • Establish relationships / work closely with partners in Risk and Compliance, Financial Crimes, Legal, Analytics, and AML Compliance to keep abreast of regulatory guidance and rulings, and enforcement actions and penalties, as well as maintaining an understanding of current events and international affairs
  • Communicate standards, policy interpretations and performance expectations that drive consistent, sustainable periodic review compliance management across Wholesale Banking in accordance with all relevant corporate policies and guidelines
  • Assist the Head of Ongoing Monitoring in the completion of all ad-hoc requests, as applicable

The candidate should be a collaborator and true team player, translating prior business knowledge and experience into strong and productive relationships internally and externally to achieve goals and meet responsibilities associated with Operational Risk Programs. They should be able to articulate complex concepts in a clear manner and be results-oriented with an ability to motivate teams and mobilize the resources to accomplish objectives. They should have knowledge of Risk Management and its control methods, processes, technologies, and regulatory requirements required to effectively manage risk and controls within a business organization. An understanding of Wholesale Banking businesses and risk management would be preferred.

Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through our many locations, ATMs, the internet (wellsfargo.com) and mobile banking. To learn more, Wells Fargo perspectives are also available at Wells Fargo Blogs and Wells Fargo Stories.

Team members support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture, which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Required Qualifications

  • 10+ years of experience in compliance, operational risk management (includes audit, legal, credit risk, market risk, or the management of a process or business with accountability for compliance or operational risk), or a combination of both; or 10+ years of IT systems security, business process management or financial services industry experience, of which 5+ years must include direct experience in compliance, operational risk management, or a combination of both
  • 5+ years of management experience
Desired Qualifications

  • Advanced Microsoft Office skills
  • Excellent verbal, written, and interpersonal communication skills
  • Strong analytical skills with high attention to detail and accuracy
  • Ability to articulate complex concepts in a clear manner
  • Global organizational effectiveness consulting experience
  • Senior level leadership experience managing a complex organization including senior managers, managers, individual contributors and vendor resources across multiple global locations
  • Experience leading an internationally based team
  • Virtual leadership experience with ability to effectively drive results, provide feedback/direction, and manage and build relationships with leaders and team members in a geographically dispersed team environment
  • Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
  • Experience with Enhanced Due Diligence, High-Risk Attribute customer types such as money service businesses, cash intensive businesses, third party payment processors, charities or non-government organizations
  • Anti Money Laundering (AML) and Bank Secrecy Act (BSA) experience
  • Knowledge and understanding of Know Your Customer (KYC) regulations
  • Knowledge and understanding of wholesale banking products and services
  • Meeting facilitation experience in leading discussions that result in consensus and commitment
  • Financial Crimes leadership experience, preferably at a full-service financial institution
Other Desired Qualifications
  • Broad understanding of all components of monitoring, surveillance, and testing programs
  • 6+ years Financial Services Industry at a full-service financial institution with domestic and international operations with at least 2 years in Wholesale Banking or similar experience
  • Advanced knowledge of Politically Exposed Persons and the associated BSA/AML/Financial Crimes Risks Onboarding/Monitoring/Surveillance/KYC customer processing
Job Expectations

  • Ability to travel up to 25% of the time

  • All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

    Relevant military experience is considered for veterans and transitioning service men and women.
    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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