Planned Companies

About Planned Companies

 

Job Category:

Accounting/Finance

Country:

United States

Postal Code:

11201

Approximate Salary:

Not Specified

Position Type:

Full Time

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Operations Manager, Hospitality & Maintenance

Planned Companies - Brooklyn, New York

Posted: 08/5/2018

About The Position

We are looking for an Operations Manager, with Multi-Site/Account Experience, to oversee and lead a team of field associates at multiple designated sites. This role is vital to the overall success of the company as the Operations Manager must demonstrate organizational and supervisory proficiency to maximize the client's satisfaction. By managing the scheduling, payroll, staffing, safety and quality assurance as well as customer relations, the successful candidate will be able to coordinate all aspects of the position so that every site remains within budget. Effective relationship building is also key for this role as it requires collaboration with the Property Managers, Finance, Recruiting, HR and Sales.


***This position requires the Manager to be on-call should coverage at their properties require the Manager to fill in for open shifts***


Key Responsibilities:

  • Possess a solid understanding of each client site and specific needs
  • Meet regularly with property managers and maintain high levels of satisfaction
  • Interview, hire, train and engage field associates- Ensure all employment paperwork is completed timely and accurately
  • Order appropriate uniforms, supplies and equipment
  • Confirm field associates have required/current licenses and certifications
  • Create and manage the work schedules of field associates
  • Ensure all necessary logbooks, time sheets, etc. are placed at each client site
  • Manage job performance, including warnings and terminations
  • Provide on-going training as needed
  • Process payroll and approve time off requests; ensure client sites have necessary coverage at all times
  • Recommend salary increases for field associates
  • Recognize top performing associates through the company's rewards programs, and lead efforts to retain/elevate A-players
  • Effectively manage budgets for each assigned client site
  • Perform weekly random site inspections/audits and confirm field associates are professional, in uniform, wearing necessary ID badges, and in compliance with company/client/site requirements; prepare inspection reports
  • Accessible to clients, the Management/Executive Teams and field associates at all times; respond promptly to inquiries and issues
  • Perform responsibilities according to company policies and all applicable federal/state laws
  • Handle other responsibilities as assigned


Bilingual English and Spanish speaking, preferred

Benefits
  • Base Salary
  • Car Allowance
  • Medical​
  • Dental
  • Vision
  • 401(k) with company match
  • Supplemental Life

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