About G4S


Job Category:



United States

Postal Code:


Approximate Salary:

Not Specified

Position Type:

Full Time

Operations Manager

G4S - New York City, New York

Posted: 12/2/2018

Specific Duties and Essential Functions

  • Responsible for contract performance, service delivery and compliance
  • Manage and continuously develop assigned team members who are direct/indirect reports
  • Interact with all levels of management to ensure successful daily operations are met
  • Maintain positive working relationships with the community to ensure successful client relationships
  • Manage and continuously develop management subordinates within the organization (talent management)
  • Ensure that G4S contract requirements, training and development have been followed
  • Attend weekly meetings with General Manager, Shared Services Management and Human Resource Management to align organizational goals and targets
  • Attend weekly meetings with Office Management, Human Resource Management, and Labor Scheduling to align location deliverables
  • Align with and support the scheduling function
  • Maintain frequent and positive contact with subordinates, customers and the general public to ensure interactions are aligned with the G4S core values
  • Review Key performance indicators on a day-to-day basis in order to maintain control over operations
  • Manage location staff costs
  • Coordinate with Human Resources and Labor scheduling on new hire availability, qualifications and current/future demand
  • Track/Monitor open position percentage to total headcount, call off hours percentage, and overhead to billable hours ratio
  • Identify to the HR Manager any open positions and future demand for new employees
  • Ensure that the Area Supervisors are managing the schedule to reduce overtime and to cover all positions in compliance with the contract requirements
  • Coordinate with the Training Manager to ensure that new employees are being trained to G4S standards and identify any specific training required by the contracts
  • Manage the General Manager's safety program for the local area
  • Work with the Scheduler to cover all shifts while minimizing any additional costs like overtime hours
  • Address any issues, provide feedback to ensure that the needs of each individual client are heard and are being met

Education, Licenses and Certifications Required

  • Must possess a high school diploma or equivalent
  • Must possess one or more of the following:
    • Bachelor’s Degree in Business Administration, Private Security or Law Enforcement-related fields (e.g., Criminal Justice) combined with at least 1 year of experience involving customer relationship management
    • Associate’s  Degree in Business Administration, Private Security or Law Enforcement-related fields (e.g., Criminal Justice) combined with at least 3 years of experience involving customer relationship management
    • High School diploma or equivalent combined with at least 5 years of experience involving customer relationship management
  • Ability to meet and maintain any applicable security licensing or certification requirements

Type and Length of Specific Experience Required

  • Minimum of 1 year of prior work experience showing aptitude for assisting in the operational management of a large semi-independent business enterprise
  • Experience demonstrating the ability to ensure realization of planned profitability by utilizing sound financial management principles through the use of management information reports (Profit and Loss, Job Profitability, etc.)
  • Experience evaluating and validating worker competency in accordance to staffing needs
  • Experience with mentoring Area Supervisors and scheduling staff to ensure client expectations are met and the proper tools are in place for continued success
  • Experience ensuring correctness and compliance to contractual requirements are consistently communicated ahead of the advance schedule
  • Demonstrated ability to manage overtime costs through scheduling practices

Skills Required

  • Proficient computer skills including Microsoft Office
  • Effective oral and written communication skills
  • Active listening skills
  • Ability to assess and evaluate situations effectively
  • Ability to identify critical issues quickly and accurately
  • Attention to detail


  • Must be at least 18 years old or the minimum age required by the state, if higher
  • Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
  • Subject to a drug screen to the extent permitted by law
  • Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military

Physical Requirements and Environment

Environment:         Office; minimal to no work in extreme temperatures is expected

Major activity:        Working on PC while sitting; telephone use

Physical efforts to carry out job duties:  Limited, to include some standing, bending, and limited stretching and reaching.

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