Wells Fargo


Chandler, Arizona



Approximate Salary:

Not Specified

Position Type:

Full Time


415) 820-7800

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Operations Processor 2

Wells Fargo - Chandler, Arizona

Posted: 10/28/2018

Job Description

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Consumer Lending is an industry leader in supporting homeowners and consumers. Our group includes Home Lending, Personal Lending, and Wells Fargo Auto, and the professional services teams that partner with these businesses. Our foundation for success can be summarized in three beliefs: Our product is service. Our value added is financial advice and guidance. Our competitive advantage is our people. We've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed.

Our Wells Fargo Auto team offers integrated financial services solutions designed primarily for the auto dealer community, providing financing and related services to both dealers and consumers nationwide.

Operations Processor 2 – Out of State Titles Team

The Operations Processor 2 is responsible for providing daily operational support to the loan servicing departments. This position processes documents, imports/enters data, maintains records, and identifies/researches complex items. Support daily operations through processing documents, recording information, importing/entering data, and maintaining records using considerable knowledge of department policy and procedures. Identify and research complex items (mail, checks, loan files, faxes, correspondence, e-mail, etc.) to insure correct and efficient processing. Resolve issues and escalate unresolved or unusual issues as needed to senior staff members or management for guidance and resolution. Provide excellent customer service at all points of customer contact internally and externally. May interact with internal and external customers to obtain or share complex information, assist in the implementing of forms and procedures, and help team members with workload.

Work Schedule: Must be flexible to work any schedule during hours of operation. Hours of operation are Monday – Friday, 7 am – 5 pm. Hours/days may change due to business needs.

Training is estimated to begin on 9/17/18.

Required Qualifications

  • 1+ year of operations experience
Desired Qualifications

  • Strong analytical skills with high attention to detail and accuracy
  • Good verbal, written, and interpersonal communication skills
  • Basic Microsoft Office skills
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
  • Ability to research and report on a variety of issues using problem solving skills
  • Ability to organize and manage multiple priorities
  • Ability to communicate confidentially and professionally
Other Desired Qualifications
  • Familiarity with Wells Fargo Auto’ systems like AFS, ITop, etc.
Job Expectations

  • Ability to work nights, weekends, and/or holidays as needed or scheduled
  • Must be able to attend full duration of required training period

  • All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

    Relevant military experience is considered for veterans and transitioning service men and women.
    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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