Humana

About Humana

 

Job Category:

Consumer Service Operations - Consumer Contacts

Country:

United States

Postal Code:

33441

Approximate Salary:

Not Specified

Position Type:

Full Time

Operations Supervisor

Humana - Deerfield Beach, Florida

Posted: 11/14/2018

Description

The Supervisor, Outbound Contacts represents the company by making outbound contacts to members and/or providers regarding a variety of issues. The Supervisor, Outbound Contacts works within thorough, prescribed guidelines and procedures; uses independent judgment requiring analysis of variable factors to solve basic problems; collaborates with management and top professionals/specialists in selection of methods, techniques, and analytical approach.

Responsibilities

The Supervisor, Outbound Contacts performs necessary follow up with members and/or providers. Ensures responses to member and/or provider inquiries are completed on a timely basis to achieve service and quality standards. Decisions are typically are related to schedule, plans and daily operations. Performs escalated or more complex work of a similar nature, and supervises a group of typically support and technical associates; coordinates and provides day-to-day oversight to associates. Ensures consistency in execution across team. Holds team members accountable for following established policies.

               

Required Qualifications

  • High School Diploma
  • 4-6 years of related leadership experience
  • Demonstrated capability with coaching and developing associates formally and informally
  • Proficiency in Microsoft Office applications, including: Outlook, Word and Excel

Preferred Qualifications

  • Master's Degree
  • Experience in Healthcare
  • Prior work experience in an operational setting

Additional Information

Scheduled Weekly Hours

40

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