About UHG

Careers at UnitedHealth Group


We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Enroll and Empl Contract Install


United States

Postal Code:


Approximate Salary:

Not Specified

Position Type:

Full Time

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Operations Systems Analyst - Phoenix, AZ

UHG - Phoenix, Arizona

Posted: 09/24/2018

Energize your career with one of Healthcare’s fastest growing companies.  


You dream of a great career with a great company – where you can make an impact and help people.  We dream of giving you the opportunity to do just this.  And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives.  We live for the opportunity to make a difference and right now, we are living it up.


This opportunity is with one of our most exciting business areas: Optum – a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader.


Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

Working in Operations at UnitedHealth Group is one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

Operations Product Analysts are responsible for the installation of assigned accounts, including, but not limited to: structure building and billing set up, structure revisions, researching & resolving structure issues, database loading, and preparation of plan materials such as administrative documents and customer education materials. The Operations Systems Analysts are responsible for overall employer contract loading using various databases and / or source documents. Researching installation issues and auditing contract loads for adherence to quality measures and reporting standards are also required.

Primary Responsibilities:

  • Monitor / oversee / lead customer installation projects to ensure deadlines / timelines are being met
  • Enter relevant contract data (e.g. codes; benefits changes; new information) into customer documents based on design specifications in order to incorporate state-specific information
  • Prepare test plans and / or perform system testing to ensure that document requirements are incorporated accurately
  • Test contract installations / implementations to ensure successful operation prior to their implementation / deployment
  • Provide test results to relevant internal partners in order to facilitate needed corrections / clarifications
  • Test / confirm contract installations / implementations are performing effectively post-implementation
  • Gather and / or review customer feedback to analyze performance of customer installations and identify / resolve potential issues
  • Create and / or update prototype documents (e.g., schedule of benefits; EOC) for filing in order to assist contracts team
  • Engage relevant stakeholders (e.g., business analysts; filer; regulatory affairs) to help clarify document information or make document corrections
  • Monitor customer documents to ensure that timelines and deadlines are met with regard to document maintenance and updates
  • Receive and / or complete requests to perform needed updates to contract documents
  • Utilize knowledge of benefits products to verify information and support creation of plan documents
This opportunity is available at our Phoenix, AZ location; 20414 NORTH 27TH AVE.

Required Qualifications:
  • High School Diploma / GED (or higher)
  • 3+ years of systems configuration and analytics experience
  • 3+ years of work experience in a corporate setting
  • Experience in business process / workflow analysis with a concentration in process improvement
  • Intermediate proficiency working with Microsoft Excel including but not limited to formulas, calculations, charts, graphs
Preferred Qualifications:
  • Project Management / Implementation experience
  • FACETS software experience
  • Xcelys software experience
  • Consulting experience
  • Software Testing experience
  • Requirements gathering and documenting experience
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group
is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: systems, analytics, analyst, configuration, process improvement, workflow, analysis, FACETS, Xcelys, consulting, software testing, project management, implementation

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