About UHG

Careers at UnitedHealth Group


We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Business Operations



Approximate Salary:

Not Specified

Position Type:

Full Time

Operations Vendor Management Lead – Horsham, PA or US Telecommute

UHG - Horsham, Pennsylvania

Posted: 12/12/2018

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm)
This position will be responsible for supervising a team of vendor relationship managers as well as hands on by managing key technology vendors within Insurance Solutions. In this role, the qualified candidate will oversee the daily work effort of the operations vendor management team by mentoring, educating, training, and supporting each team member as needed.  You will provide direction to the team members, help remove road blocks and work with the department Director on improvement opportunities and vendor management engagement and strategy.
In this role, you will also manage the relationship with the vendors and hold them accountable to SLAs and agreed upon metrics and deliverables. You will also identify and help resolve any vendor issues, defects, or deficiencies impacting Insurance Solutions. Additionally you will be involved in improvement opportunities including increased efficiencies, cost reduction, feature enhancement and vendor competitor assessments. In this role, you are the interface between Insurance Solutions and the vendor and are responsible for maintaining and continually improving that relationship.

Primary Responsibilities:
  • Manage relationship with key operational and technology vendors
  • Oversee and supervise team of 3 vendor relationship managers on day-to-day operational activities
    • Ensure team members are performing their job duties as required
    • Track and measure team member performance and annual performance review
    • Mentor, train, educate, and support vendor team members as needed
  • Hold vendors accountable to Service Level Agreements (SLAs) in current Master Services Agreement (MSA) and Statements of Work (SOWs)
  • Drive improvement in vendor work effort by accountability, metrics and SLA measurement, reporting
  • Stay abreast of industry features and capabilities and work with current vendors to match or improve
  • Review MSAs and SOWs to ensure that vendors who support Insurance Solutions Operations are operating as efficiently and cost effectively as possible, including continued cost savings activities

Required Qualifications:
  • Bachelor’s Degree or equivalent experience
  • 3+ years of experience with external vendor management
  • 1+ years of experience with managing people or a team
  • Intermediate or higher level of proficiency with Word, Excel and PowerPoint
Preferred Qualifications:
  • Experience in the health care industry; claims or enrollment knowledge
  • Experience authoring or reviewing contracts (MSAs, SOWs, etc)
  • Working HIPAA Electronic Data Interchange (HIPAA EDI) knowledge (electronic claims submission, electronic eligibility files, electronic claim status files, etc)

Careers at UnitedHealthcare Medicare & Retirement.
The Boomer generation is the fastest growing market segment in health care. And we are the largest business in the nation dedicated to serving their unique health and well-being needs. Up for the challenge of a lifetime? Join a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of these 9 million customers. You'll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our health care system. Ready? It's time to do your life's best work.(sm)



Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.



Job Keywords: Vendor Management, Operations, contract, vendor relationship, manager, supervisor, lead, Horsham, PA, telecommute



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