About Humana


Job Category:

Integrated Care & Care Operations - Pharmacy


United States

Postal Code:


Approximate Salary:

Not Specified

Position Type:

Full Time

OTC Dispensing Supervisor

Humana - Phoenix, Arizona

Posted: 11/14/2018


The Supervisor, Mail Order/OTC Pharmacy Distribution processes and dispenses or directly supports the processing and dispensing of Traditional and Over The Counter prescription orders to be mailed to patients' homes and handles complex and/or escalated issues. The Supervisor, Mail Order/OTC Pharmacy Distribution works within thorough, prescribed guidelines and procedures; uses independent judgment requiring analysis of variable factors to solve basic problems; collaborates with management and top professionals/specialists in selection of methods, techniques, and analytical approach.


  • The Supervisor, Mail Order/OTC Pharmacy Distribution resolves problems related to drug interactions, dependencies, and department processes.
  • Analyzes distribution and supports pharmacists and pharmacy technicians.
  • Assists Pharmacists in medication preparation and dispensing directly or through program/process development.
  • May contact physicians for prescriptions clarification and may enter prescription orders into pharmacy system.
  • Complies with all Drug Enforcement Administration (DEA), Centers for Medicare & Medicaid Services (CMS), federal, state, and company regulations, policies, and procedures.
  • Decisions are typically are related to schedule, plans and daily operations.
  • Performs escalated or more complex work of a similar nature, and supervises a group of typically support and technical associates; coordinates and provides day-to-day oversight to associates.
  • Ensures consistency in execution across team.
  • Holds team members accountable for following established policies.


Required Qualifications

  • Requires Bachelor's Degree or equivalent
  • 4-6 years of related experience
  • Arizona licensed Pharmacy Technician

Preferred Qualifications

  • National Certification, PTCB CphT
  • Previous supervisory experience

Scheduled Weekly Hours


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