Humana

About Humana

 

Job Category:

Consumer Service Operations - Consumer Contacts

Country:

United States

Postal Code:

33701

Approximate Salary:

Not Specified

Position Type:

Full Time

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Outbound Contacts Representative 2

Humana - Saint Petersburg, Florida

Posted: 11/11/2018

Description

The Outbound Contacts Representative 2 represents the company by making outbound contacts to members and/or providers regarding a variety of issues. The Outbound Contacts Representative 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

Responsibilities

The Outbound Contacts Representative 2 performs necessary follow up with members and/or providers. Ensures responses to member and/or provider inquiries are completed on a timely basis to achieve service and quality standards. Decisions are typically focus on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

               

Required Qualifications

  • High School Diploma or equivalent 
  • 2 years of technical experience
  • Previous customer service experience
  • Proficiency in Microsoft Office applications, including: Outlook, Word and Excel
  • Adaptable with the ability to thrive in a fast paced environment
  • Strong attention to detail
  • Strong typing and computer navigation skills
  • Capacity to multi-task, including use of multiple computer applications simultaneously
  • Effective verbal and listening communication skills

Preferred Qualifications

  • Associate's or Bachelor's Degree
  • Experience in healthcare
  • Call center experience

Additional Information

Scheduled Weekly Hours

40

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