Kohl’s Department Stores

About Kohl’s Department Stores

 At Kohl’s, our mission is to inspire and empower families to lead fulfilled lives. And there’s no more rewarding job than that. Because it’s not just about selling things. It’s about letting customers know that the things that make their lives better are within their reach. We build great brands, launch new technologies to make shopping easier, contribute our time and dollars to improve the world we live in and dream up ways to empower our customers and Associates to create a life they love.

Kohl’s is proud to be a member of the community. And being a part of a community means we have responsibilities to fulfill. We think it’s important to give time, energy and money through our many Kohl’s Cares programs. We also protect the environment by seeking innovative solutions that encourage long-term stability. Responsibility to our investors, communities and environment — it’s all a part of what makes us Kohl’s.


Job Category:

Sales

Country:

United States

Postal Code:

28601

Approximate Salary:

Not Specified

Part-Time Beauty Advisor

Kohl’s Department Stores - Hickory, North Carolina

Posted: 10/14/2018

Build and strengthen customer loyalty by finding the right solutions to our customers beauty needs. Do you love . . . engaging customers to create a positive experience? Are you energized by . . . consulting with customers to determine their beauty needs? Do you enjoy . . . recommending solutions to help customers look and feel their best?

ACCOUNTABILITIES

BUILDS STRONG CUSTOMER RELATIONSHIPS THROUGH DELIVERING EXCELLENT CUSTOMER SERVICE

  • Demonstrates beauty products and describes the results and benefits to the customer

  • Educates product knowledge in an engaging way in inform choice

  • Reinforces customer’s selections by reviewing the use and benefits of products chosen

ACTIVELY LISTENS TO CUSTOMERS' NEEDS TO PROVIDE PRODUCT RECOMMENDATIONS

  • Engages customers in conversation to determine beauty needs, style and preference

  • Listens for cues to tailor the interaction and better serve our customer

  • Encourages customers to explore products through testing and sampling

  • Introduce customers to new products that complement their beauty regimen

APPLIES ADVANCED PRODUCT KNOWLEDGE TO BUILD CUSTOMER CONFIDENCE

  • Serves as a consultative expert on all product lines

  • Shares product knowledge in an engaging way to inform customer choice

  • Links multiple products based on desired attributes and results

  • Proactively seeks out communication on new products and trends to keep knowledge current

SUPPORTS OPERATIONS THROUGH KOHL'S BEST PRACTICES

  • Maintains department cleanliness and hygiene standards

  • Stocks and replenishes inventory to support Kohl's in-stock goals

  • Distributes samples and gratis in accordance with Kohl's policy

QUALIFICATIONS

REQUIRED

  • Excellent verbal and written communication skills

  • Ability to lift 50 pounds on a occasional to frequent basis

  • Ability to spend up to 100% of work time standing or moving about the department within the store. Physical activities include bending, stooping, lifting, climbing, carrying, walking and/or reaching on a frequent basis

PREFERRED

  • Prior experience in a retail, sales or cosmetics environment

  • Prior experience interacting with customers in a consultative capacity

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