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Pre - registers and / or registers patients according to departmental policy and procedure
Enters patient information and charges into appropriate system
Provides patients with all pertinent information and obtains appropriate signatures on medical, legal and financial forms
Verifies financial / insurance information using appropriate database retrieval systems
Provides guidance and assistance to patients and staff members with regard to insurance regulations
Accepts payment from patients; reconciles cash payments and provides appropriate feedback to Supervisor regarding various payment and / or cash issues
Directs patients to appropriate areas following registration
Performs various related clerical duties supporting department operations including, but not limited to, answering telephone maintaining files, scanning, keeping inventory of supplies, and informing management of all activities, needs and problems
Maintains current knowledge base regarding insurance information and managed care guidelines; maintains knowledge base of designated networks based upon managed care contracts in order to provide assistance to patients
Demonstrates ability to utilize data retrieval insurance eligibility systems
Participates in quality control activities
Reviews, assesses and evaluates patient registrations to ensure accuracy of demographic and financial information; and corrects erroneous registrations and informs Supervisor
Performs related duties, as required
- High School Diploma / GED (or higher)
- 1+ years of experience in customer service
- Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
- Must be available to work part time with the flexibility to adjust daily schedule and work overtime and / or weekends as needed. Hours will vary between 15 to 30 hours per week
- Any previous hospital or physician's office patient registration experience
- Experience in insurance reimbursement and financial verification
- Bilingual and fluent in English and Spanish
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
For more information on our Internal Job Posting Policy, click here.
Keywords: UHG, Manhasset, Patient, registration, customer service, medical, healthcare, records, clinic, hospital, ED, ER, registrar